Using QR Ordering In "Pay First Dine Later" Restaurants & Cafes

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Does your cafe or restaurant offer the option to dine-in and operate on a “pay first dine later” operation model? If so, this article may help you improve your restaurant or cafe’s ordering & operation efficiency, to reduce costs and even generate more revenue.

How does a QR ordering flow work in your restaurant or cafe?

Customers get seated at any available tables.
Customers scan a QR code on their tables with their smartphones to browse your digital menu & place an order.
Customers are presented with 2 options of payment:
Pay at the counter.
Online payment through their phones.
If the customer chooses to pay at the counter, you have 2 options for payment collection:
Customers join a queue at your cashier to make payment before food is served or collected.
Your service staff that serves food to customers' tables collects payment from them. Either through cash payment, or through a wireless contactless payment terminal.

What are the benefits of using this ordering process at your cafe or restaurant?

Less contact (staff to customers, customers to customers).

As Covid19 is still a highly contagious virus, using QR ordering allows your customers to order from their tables and prevents overcrowding at your ordering counters. Thus, Safe Management Measures can be properly observed to reduce chances of infection.

On top of that, your staff will not have to take orders from customers, further reducing staff to customer contact, keeping both customers and staff safe.

Less reliance and spending on order taking manpower.

QR ordering systems encourages your customers to self-order as it offers them a convenient way to order without having to head over to the cashier. This helps your restaurant or cafe reduce dependence on order taking staff to drive down labour costs.

Accept more orders during peak hours than before.

Self-ordering solutions like QR ordering systems help you to break the ordering bottleneck that causes long queues at your cashier terminals. They so do by turning your customer’s smartphones into ordering devices, enabling them to send in orders once they are ready instead of having to wait in line.

This allows your restaurant or cafe to accept high volumes of orders from your customers simultaneously, which every F&B owner will know is crucial for capitalizing on daily peak hours to boost your revenue.

Many restaurant owners and operation managers often worry about confusion in back of the house operations which slows down service times during peak hours. Good QR ordering systems come with an easy to manage kitchen management system.

The kitchen management system provides you with a systematic and “at-a-glance” solution allowing your kitchen staff to easily cope with the high order volumes without confusion.

Another recommended alternative would be to integrate your QR ordering system with your POS system, allowing you to use your Kitchen Display Solution or kitchen printers to manage your orders.

Increase average bill sizes.

How does QR ordering help to increase your average bill sizes? Here is how.

Through appetizing pictures and descriptions of your dishes, your customers are able to visualize your menu, which encourages them to order more or try something extra.
QR ordering systems allows you to preset add on suggestions to upsell to your customers as they are placing their orders. For example asking your customers if they would like to make it a meal for better value, or suggesting some popular add on dishes, encourages your customers to spend more, thus increasing your bill size.
You may also include a promotional banner that pops up when your cafe or restaurant customers scan the ordering QR code. It could include your latest promotions, newest dishes that might interest your customers.

A seamless experience for your customers.

QR ordering not only benefits your restaurant or cafe operations but also your customers.

Through QR ordering systems, your customers can enjoy a seamless experience at your cafe or restaurant once they grabbed a table. Your customers no longer have to wait for their orders to be taken by a service staff or join the queue at the cashier to take orders.

This means that they are able to place orders once they are ready, and order add ons while having their meals by simply scanning an ordering QR code with their smartphones.

The order handling accuracy of QR ordering systems also ensures that miscommunication during order taking never occurs, ensuring that your customers are treated to good food and a pleasant time at your cafe or restaurant. This makes them more likely to return and recommend your cafe or restaurant.

Interested in knowing more about a QR ordering system for your restaurant or cafe?

Simply drop your contact details below and iMakan will be happy to arrange a free demo with you.

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7 Tips to Optimize Operations at Your Takeaway Food Kiosk in Singapore

By Liang Wei Liaw • 09 May, 2024

Takeaway food kiosks in Singapore generally serve the demographics of Singaporeans that are looking for quick, convenient and tasty meal options. Hence, optimizing operations at your takeaway food kiosk is essential for delivering exceptional service and maximizing profitability. With the increasing demand for quick and convenient dining options, implementing strategies to streamline processes and enhance efficiency can set your kiosk apart from the competition. Here are seven tips to help you optimize operations at your takeaway food kiosk in Singapore, leveraging self-ordering technologies and online platforms to meet customer demands and drive success. Embrace Self-Ordering Solutions Invest in self-ordering kiosks or QR code ordering systems to empower customers to place their orders independently. By offering self-service options, you can reduce wait times, minimize order errors, and improve overall efficiency at your kiosk. Emphasize user-friendly interfaces and intuitive navigation to ensure a seamless ordering experience for customers. Implement Online Ordering Platforms Extend your reach and cater to digital-savvy customers by implementing online ordering platforms for takeaway and delivery. Utilize mobile apps or web-based ordering systems to enable customers to place orders remotely and schedule pickup times at your kiosk. Provide incentives such as exclusive discounts or loyalty rewards for online orders to encourage adoption and drive sales. Optimize Menu Selection and Layout Streamline your menu selection to focus on popular and high-margin items, reducing complexity and speeding up order processing. Organize your menu layout logically, grouping similar items together and highlighting best-sellers or promotional offerings. Utilize digital menu boards or signage to display menu options clearly and attractively, guiding customers towards their desired selections. Invest in Efficient Kitchen Equipment Equip your takeaway food kiosk with efficient kitchen equipment and tools to expedite food preparation and assembly. Invest in high-quality appliances, such as commercial-grade grills, fryers, and ovens, to ensure consistent quality and timely service. Implement workflow optimizations and station layouts to minimize bottlenecks and optimize throughput during peak hours. Streamline Order Fulfillment Processes Develop streamlined order fulfillment processes to ensure orders are prepared and delivered promptly. Implement order tracking systems or digital ticketing solutions to monitor order status in real-time and prioritize tasks accordingly. Train your staff to work efficiently and communicate effectively to minimize wait times and maintain customer satisfaction. Prioritize Hygiene and Safety Measures Uphold stringent hygiene and safety protocols to ensure a clean and safe environment for both customers and staff. Implement regular cleaning and sanitation routines for all surfaces, equipment, and utensils to minimize the risk of contamination. Provide hand sanitizer stations and encourage proper hand hygiene practices among your team members. Monitor Performance and Seek Feedback Continuously monitor key performance indicators (KPIs) such as order processing times, customer satisfaction scores, and sales metrics to identify areas for improvement. Solicit feedback from customers through surveys, comment cards, or online reviews to gain insights into their experience and preferences. Use this feedback to iterate on your operations and enhance the overall customer experience at your takeaway food kiosk. By implementing these seven tips, you can optimize operations at your takeaway food kiosk in Singapore, delivering fast, convenient, and high-quality service to your customers. By embracing self-ordering technologies, leveraging online platforms, and prioritizing efficiency and hygiene, you can position your kiosk for success in the competitive F&B landscape. iMakan Apart from looking to value add F&B owners in Singapore through information sharing articles, iMakan also provides self ordering solutions such as self ordering kiosks, qr ordering, and online ordering solutions for F&B businesses. If you are looking for such self ordering solutions, WhatsApp us or click here to drop us an enquiry.