Should Your Adopt QR Ordering or Self Ordering Kiosks?

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Self-ordering solutions have gained traction in the F&B industry. Many new F&B startups and existing businesses are looking to digitalize using tools like QR ordering and self-ordering kiosks for the benefits they bring.

3 main Benefits of self-ordering solutions for F&B businesses

Lower manpower cost

By enabling your customers to self-order, you rely less on manpower to take orders. In the past, F&B businesses would hire more to cope with an increase in order volumes. However, the high cost of labour in Singapore, both local and foreign, means greater expenses for their F&B businesses. This would often flow over into their profits.

With self-ordering systems, you get to reduce dependency on manpower, thus, increasing your business’s profitability.

High order handling capability

Order taking staff can only take orders from one customer at a time. On the other hand, self-ordering systems like QR ordering and online food ordering systems, allows you to receive orders from your customers simultaneously.

Hence, you are able to accept multiple orders at the same time and manage them through an order management system. This allows you to handle high order volumes without having to hire more order taking manpower.

Increase average bill sizes

Self-ordering systems allow you to pre-set add on suggestions. By pre-setting add on suggestions, you automate the upselling process whenever a customer self-orders.

This helps you to capitalize and never miss out on any upselling opportunities to increase your average bill size, in turn, boosting your F&B business revenue.

Differences between QR ordering systems and self-ordering kiosks

QR ordering system

This type of self-ordering system often does not require investments in hardware as customers scan an ordering QR code and place their orders through their smartphone. Essentially turning their smartphones into order-taking devices.

QR ordering systems are popular among F&B businesses that offer the option of dining-in as QR codes are either placed on tables for easy access or handed to customers in a form of a receipt printout.

Self-ordering kiosk

Self-ordering kiosks, or self-service kiosks, on the other hand, are more popular among fast-food restaurants and takeaway food kiosks.

Self-ordering kiosks provide an avenue for restaurants with some space to spare, an avenue to open up multiple order taking stations without hiring more staff. By adopting self-ordering kiosks, F&B chains are able to get in more orders during peak hours without hiring more.

On top of that, self-ordering kiosks also possesses the capability to upsell automatically when your customers are ordering. This allows you to capitalize on upselling opportunities, increasing your revenue.

Getting self-ordering solutions for your F&B business

Interested in the benefits self-ordering solutions can bring to your F&B business? Simply drop iMakan your contact details below and we will arrange a free demo to help you find a self-ordering solution that fits your F&B business.

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7 Tips to Optimize Operations at Your Takeaway Food Kiosk in Singapore

By Liang Wei Liaw • 09 May, 2024

Takeaway food kiosks in Singapore generally serve the demographics of Singaporeans that are looking for quick, convenient and tasty meal options. Hence, optimizing operations at your takeaway food kiosk is essential for delivering exceptional service and maximizing profitability. With the increasing demand for quick and convenient dining options, implementing strategies to streamline processes and enhance efficiency can set your kiosk apart from the competition. Here are seven tips to help you optimize operations at your takeaway food kiosk in Singapore, leveraging self-ordering technologies and online platforms to meet customer demands and drive success. Embrace Self-Ordering Solutions Invest in self-ordering kiosks or QR code ordering systems to empower customers to place their orders independently. By offering self-service options, you can reduce wait times, minimize order errors, and improve overall efficiency at your kiosk. Emphasize user-friendly interfaces and intuitive navigation to ensure a seamless ordering experience for customers. Implement Online Ordering Platforms Extend your reach and cater to digital-savvy customers by implementing online ordering platforms for takeaway and delivery. Utilize mobile apps or web-based ordering systems to enable customers to place orders remotely and schedule pickup times at your kiosk. Provide incentives such as exclusive discounts or loyalty rewards for online orders to encourage adoption and drive sales. Optimize Menu Selection and Layout Streamline your menu selection to focus on popular and high-margin items, reducing complexity and speeding up order processing. Organize your menu layout logically, grouping similar items together and highlighting best-sellers or promotional offerings. Utilize digital menu boards or signage to display menu options clearly and attractively, guiding customers towards their desired selections. Invest in Efficient Kitchen Equipment Equip your takeaway food kiosk with efficient kitchen equipment and tools to expedite food preparation and assembly. Invest in high-quality appliances, such as commercial-grade grills, fryers, and ovens, to ensure consistent quality and timely service. Implement workflow optimizations and station layouts to minimize bottlenecks and optimize throughput during peak hours. Streamline Order Fulfillment Processes Develop streamlined order fulfillment processes to ensure orders are prepared and delivered promptly. Implement order tracking systems or digital ticketing solutions to monitor order status in real-time and prioritize tasks accordingly. Train your staff to work efficiently and communicate effectively to minimize wait times and maintain customer satisfaction. Prioritize Hygiene and Safety Measures Uphold stringent hygiene and safety protocols to ensure a clean and safe environment for both customers and staff. Implement regular cleaning and sanitation routines for all surfaces, equipment, and utensils to minimize the risk of contamination. Provide hand sanitizer stations and encourage proper hand hygiene practices among your team members. Monitor Performance and Seek Feedback Continuously monitor key performance indicators (KPIs) such as order processing times, customer satisfaction scores, and sales metrics to identify areas for improvement. Solicit feedback from customers through surveys, comment cards, or online reviews to gain insights into their experience and preferences. Use this feedback to iterate on your operations and enhance the overall customer experience at your takeaway food kiosk. By implementing these seven tips, you can optimize operations at your takeaway food kiosk in Singapore, delivering fast, convenient, and high-quality service to your customers. By embracing self-ordering technologies, leveraging online platforms, and prioritizing efficiency and hygiene, you can position your kiosk for success in the competitive F&B landscape. iMakan Apart from looking to value add F&B owners in Singapore through information sharing articles, iMakan also provides self ordering solutions such as self ordering kiosks, qr ordering, and online ordering solutions for F&B businesses. If you are looking for such self ordering solutions, WhatsApp us or click here to drop us an enquiry.