In recent times, we see QR ordering in many restaurants we dine at. This trend could mostly be attributed to the ongoing pandemic. With restaurants facing staff shortages and the need for better hygiene standards, most have turned to QR ordering systems. If you are planning on starting up a dim sum restaurant or shopping for self-ordering solutions for your dim sum restaurants, QR ordering systems are the way to go. Here's why.
Better hygiene
By using QR ordering, there is no need for shared physical menus, where the virus may linger for a long time, transmitting from one person to another. QR ordering turns your customer's smartphones into your menu and ordering device. By simply scanning a QR code, your customers can browse your full menu offering and start to place their orders right away.
Faster and more accurate order taking
Traditionally, your service crew will go from table to table to take your customers' orders and manually enter them into the POS system. This is a time-consuming process and prone to human error. QR ordering digitalises the whole ordering process by allowing your customers to browse your digital menu and place their orders on their smartphones. The orders will then be sent to an order management device or your POS system if integrated.
By implementing a QR ordering system, you achieve maximum order taking productivity. All customers in your dim sum restaurant can send orders simultaneously through their smartphones, removing the bottleneck of waiting to place orders. As the orders are sent digitally from customers’ smartphones to the order management device, QR ordering systems eliminate orders transmission errors made by your service crew.
Instant menu & promotion updates
With a digital menu, your dishes and promotions can be updated in real-time. There’s no need to wait for menu reprinting to launch a new dish or a promotion. Simply update your menu in your backend cloud-based portal from anywhere, and your new dishes and promotions will be reflected on your customers’ smartphones instantly.
Furthermore, you will save on menu reprinting costs and time. This allows you to flexibly adjust your promotions and festive menu without worrying about the extra reprinting costs and waiting time incurred.
Boost average order size
A common challenge faced by dim sum restaurants would be squeezing images and descriptions into your menu, jam-packed with dim sum goodies. With a traditional physical menu, pictures cannot be displayed for each dish due to space constraints, otherwise, it would be a dim sum encyclopedia. However, on a QR ordering digital menu, images and descriptions can be attached to each dish, educating your customers on your menu offering. This way, they discover new dishes and will be inclined to try.
Another way QR ordering systems boost your average order size is through automated upselling. Most customers are more likely to order more when an automated add on suggestion pops up.
Boost table turnover rates
Not only does QR ordering systems speed up order taking time by enabling you to receive orders from your customers simultaneously, but it can also be deployed in the queues to allow your queuing customers to browse your menu and place their orders before being seated. This helps you minimise table ordering time to boost table turnover rates. Saving 5 minutes of ordering at the table for each customer group goes a long way.
Thus, getting a QR ordering system will significantly boost table turnover rates, capitalising on your peak hours.
Lower labour costs
It is a known fact that labour is expensive in Singapore and the levees are ever-increasing. Traditionally, you will need to hire more to cater to more customers. This practice will greatly affect the scalability of your business. Luckily, you can adopt QR ordering to empower your customers to self-order, reducing the time-consuming task of manual order taking.
Your existing staff can turn their focus to performing value-added jobs such as improving customer experience and other productivity-boosting tasks.
Getting a QR ordering system for your dim sum restaurant
If reading this article has piqued your curiosity in QR ordering systems, feel free to drop us your contact below, and we will be in touch to arrange a free demo session, all about QR ordering for your dim sum restaurant!
