Benefits of using QR Ordering for restaurants

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QR ordering has been growing in popularity recently, especially since circuit breaker. It is quite common to be handed a QR code and asked to order your food by scanning it with your smartphone these days. With the recent growth in popularity, you are probably wondering if you should implement QR ordering for your restaurant. Here are some benefits of using QR ordering in your restaurant.

Get more orders accurately

By allowing customers self-order through their smartphones, your service crew does not have to go from table to table to get orders from customers and manually key them into the POS system. Instead, your orders are directly sent from customers’ smartphones to your POS and kitchen, enabling them to order simultaneously.

On top of that, order taking will be more accurate, as self-ordering through QR ordering removes the need to re-enter orders manually into your POS system, eliminating human error.

More Hygienic

With COVID19 around, people are paying more attention to hygiene. If you are still using printed menus, chances are, your service crew have to spend time sanitising these menus. By using QR ordering, you turn your customers' personal smartphones into your digital menu, order taking device. Hence, reducing their contact with common items, and minimising the spread of germs.

Instant Menu Updating

Have a new promotion or dish you want to promote? Traditionally you would have to wait for menu reprinting or remind your service crews to keep informing every single customer of the promotion. However, with QR ordering, changes you make to your menu will be immediately reflected on your customers’ smartphones when they scan your ordering QR code.

Lower Labour Cost, Increased Productivity

Most restaurants are stuck in the cycle of hiring more to handle the increasing number of customers, which reduces their profit margins and makes their business less scalable. By using QR ordering, you will be able to handle higher order volumes with fewer staffs. Furthermore, your service crews can be redeployed to focus on areas of your operation to increase your restaurant's productivity.

Quick Table Turnover

QR ordering can also be implemented when your customers are waiting in queues. This reduces the time spent at tables browsing your menu and placing orders, which greatly increases your table turnover rates. On top of that, tables can be ready for the next customer quicker, as your service crew does not have to sanitise physical menus.

Highlight your Brand with Customisable Menu Themes

Digital menus give you the flexibility to customise the aesthetic aspects of your menu to match or enhance your branding. Aesthetically pleasing menus have been known to increase your average order sizes too.

No App Downloads

Making your customers download apps to order from you actually discourages them from self ordering through their smartphones. Easy and fuss free food ordering experience keeps your customers happy.

Easily Integrate Your Menu with Social Media and Website

Capitalize on your online and social media presence by including your QR ordering digital menu to your website, and social media platforms, to allow your followers to browse your menu, or even pre order for self collection or delivery.

Implementing QR Ordering for your restaurant

If you are interested in learning more about QR ordering, or implementing a QR ordering system in your restaurant, drop us your contact below and we will be in touch with you to arrange a free demo session!

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7 Tips to Optimize Operations at Your Takeaway Food Kiosk in Singapore

By Liang Wei Liaw • 09 May, 2024

Takeaway food kiosks in Singapore generally serve the demographics of Singaporeans that are looking for quick, convenient and tasty meal options. Hence, optimizing operations at your takeaway food kiosk is essential for delivering exceptional service and maximizing profitability. With the increasing demand for quick and convenient dining options, implementing strategies to streamline processes and enhance efficiency can set your kiosk apart from the competition. Here are seven tips to help you optimize operations at your takeaway food kiosk in Singapore, leveraging self-ordering technologies and online platforms to meet customer demands and drive success. Embrace Self-Ordering Solutions Invest in self-ordering kiosks or QR code ordering systems to empower customers to place their orders independently. By offering self-service options, you can reduce wait times, minimize order errors, and improve overall efficiency at your kiosk. Emphasize user-friendly interfaces and intuitive navigation to ensure a seamless ordering experience for customers. Implement Online Ordering Platforms Extend your reach and cater to digital-savvy customers by implementing online ordering platforms for takeaway and delivery. Utilize mobile apps or web-based ordering systems to enable customers to place orders remotely and schedule pickup times at your kiosk. Provide incentives such as exclusive discounts or loyalty rewards for online orders to encourage adoption and drive sales. Optimize Menu Selection and Layout Streamline your menu selection to focus on popular and high-margin items, reducing complexity and speeding up order processing. Organize your menu layout logically, grouping similar items together and highlighting best-sellers or promotional offerings. Utilize digital menu boards or signage to display menu options clearly and attractively, guiding customers towards their desired selections. Invest in Efficient Kitchen Equipment Equip your takeaway food kiosk with efficient kitchen equipment and tools to expedite food preparation and assembly. Invest in high-quality appliances, such as commercial-grade grills, fryers, and ovens, to ensure consistent quality and timely service. Implement workflow optimizations and station layouts to minimize bottlenecks and optimize throughput during peak hours. Streamline Order Fulfillment Processes Develop streamlined order fulfillment processes to ensure orders are prepared and delivered promptly. Implement order tracking systems or digital ticketing solutions to monitor order status in real-time and prioritize tasks accordingly. Train your staff to work efficiently and communicate effectively to minimize wait times and maintain customer satisfaction. Prioritize Hygiene and Safety Measures Uphold stringent hygiene and safety protocols to ensure a clean and safe environment for both customers and staff. Implement regular cleaning and sanitation routines for all surfaces, equipment, and utensils to minimize the risk of contamination. Provide hand sanitizer stations and encourage proper hand hygiene practices among your team members. Monitor Performance and Seek Feedback Continuously monitor key performance indicators (KPIs) such as order processing times, customer satisfaction scores, and sales metrics to identify areas for improvement. Solicit feedback from customers through surveys, comment cards, or online reviews to gain insights into their experience and preferences. Use this feedback to iterate on your operations and enhance the overall customer experience at your takeaway food kiosk. By implementing these seven tips, you can optimize operations at your takeaway food kiosk in Singapore, delivering fast, convenient, and high-quality service to your customers. By embracing self-ordering technologies, leveraging online platforms, and prioritizing efficiency and hygiene, you can position your kiosk for success in the competitive F&B landscape. iMakan Apart from looking to value add F&B owners in Singapore through information sharing articles, iMakan also provides self ordering solutions such as self ordering kiosks, qr ordering, and online ordering solutions for F&B businesses. If you are looking for such self ordering solutions, WhatsApp us or click here to drop us an enquiry.