Should Takeaway Food Kiosks Use QR Ordering?

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Takeaway food kiosks are popular in Singapore and are popping up everywhere all the time. Mostly taking the form of bubble tea shops, Long queues of customers lining up for food and drinks at these shops are a common sight in shopping malls. For takeaway food kiosk F&B business owners like yourself, it has always been a challenge to take and prepare orders faster to generate more revenue during peak hours.

QR ordering

You may have noticed that an increasing number of restaurants have been using QR ordering, where customers scan a QR code to place orders through their smartphones. This technology can not only benefit dine-in restaurants, but also takeaway food kiosks like yours! Let’s take a look at what are the key improvements to your takeaway food kiosk with the implementation of QR ordering solution.

Better queue management

Getting bugged by your mall management to keep your snaking queues in check, or finding it hard to ensure safe distancing in your queues? By using QR ordering, you can remove the physical queues outside your shop. Instead, your customers are placed in a virtual queue. Simply place some ordering QR codes at your shop front, on the counter or even on the social media for your customers to scan and order through their smartphones. All that’s left for your customers is to wait for their order numbers to be called.

Getting your customers orders simultaneously

In the previous point, we mentioned that your customers do not have to line up to place orders one at a time at your ordering terminals, removing the ordering bottleneck. Your customers can send their orders through their smartphones whenever they are ready to place an order. All orders can be received simultaneously, which helps you get more orders during peak hours and prevent customers from being turned away by the long queues.

Staff duty reallocation and manpower optimization

There are much more critical areas of your takeaway food kiosk operations than just taking orders and managing queues. Wouldn’t it be better if you could allocate more staff to boost service speeds? With QR ordering solution, your customers can perform self ordering. This means freeing up your order taking crews as there are no more physical queues to manage and no more manual order taking. Now you can reallocate your staff to other operational tasks to boost your productivity and service quality.

Boost average order size

Without the pressure of quickly placing their orders with the long queue of other customers breathing down their back, and aided with attractive images attached to each menu item, plus add on suggestions, your customers can take their time to browse through your digital menu and make better decisions on their orders. Often, they will be inclined to try something new or get the items offered on your add on suggestions.

Timely roll out of new items and promos

QR ordering system promotes the use of digital e-menu. It allows the food kiosk operator to skip the physical menu reprinting wait and cost and launch promotions and dishes digitally. Festive seasons promotions, happy hours or any discounts and combo can be easily rolled out to provide a swift response to the market trends and business strategic decisions. QR ordering solution helps maximize promotional campaign effectiveness to gain better competitive advantage.

Digitalize your membership system

Running a member loyalty program is a great way to boost customer loyalty. However, members forgetting or losing their membership cards are common. QR ordering helps you do away with physical membership cards, to prevent such unfortunate events from happening and helps you save on card making costs.

After your customer sends their orders, they can simply input their name and phone numbers to register as a member. If customers would like to claim rewards, they can simply key in their phone numbers to redeem before they place their orders. An efficient and cost-effective way to manage your members and ensure they receive the benefits they should have.

Getting a QR ordering system for your takeaway food kiosks

If you are interested to get a QR ordering system for your takeaway food kiosk, drop us your contact below and we will be happy to arrange a free demo session on iMakan’s QR Ordering with you!

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7 Tips to Optimize Operations at Your Takeaway Food Kiosk in Singapore

By Liang Wei Liaw • 09 May, 2024

Takeaway food kiosks in Singapore generally serve the demographics of Singaporeans that are looking for quick, convenient and tasty meal options. Hence, optimizing operations at your takeaway food kiosk is essential for delivering exceptional service and maximizing profitability. With the increasing demand for quick and convenient dining options, implementing strategies to streamline processes and enhance efficiency can set your kiosk apart from the competition. Here are seven tips to help you optimize operations at your takeaway food kiosk in Singapore, leveraging self-ordering technologies and online platforms to meet customer demands and drive success. Embrace Self-Ordering Solutions Invest in self-ordering kiosks or QR code ordering systems to empower customers to place their orders independently. By offering self-service options, you can reduce wait times, minimize order errors, and improve overall efficiency at your kiosk. Emphasize user-friendly interfaces and intuitive navigation to ensure a seamless ordering experience for customers. Implement Online Ordering Platforms Extend your reach and cater to digital-savvy customers by implementing online ordering platforms for takeaway and delivery. Utilize mobile apps or web-based ordering systems to enable customers to place orders remotely and schedule pickup times at your kiosk. Provide incentives such as exclusive discounts or loyalty rewards for online orders to encourage adoption and drive sales. Optimize Menu Selection and Layout Streamline your menu selection to focus on popular and high-margin items, reducing complexity and speeding up order processing. Organize your menu layout logically, grouping similar items together and highlighting best-sellers or promotional offerings. Utilize digital menu boards or signage to display menu options clearly and attractively, guiding customers towards their desired selections. Invest in Efficient Kitchen Equipment Equip your takeaway food kiosk with efficient kitchen equipment and tools to expedite food preparation and assembly. Invest in high-quality appliances, such as commercial-grade grills, fryers, and ovens, to ensure consistent quality and timely service. Implement workflow optimizations and station layouts to minimize bottlenecks and optimize throughput during peak hours. Streamline Order Fulfillment Processes Develop streamlined order fulfillment processes to ensure orders are prepared and delivered promptly. Implement order tracking systems or digital ticketing solutions to monitor order status in real-time and prioritize tasks accordingly. Train your staff to work efficiently and communicate effectively to minimize wait times and maintain customer satisfaction. Prioritize Hygiene and Safety Measures Uphold stringent hygiene and safety protocols to ensure a clean and safe environment for both customers and staff. Implement regular cleaning and sanitation routines for all surfaces, equipment, and utensils to minimize the risk of contamination. Provide hand sanitizer stations and encourage proper hand hygiene practices among your team members. Monitor Performance and Seek Feedback Continuously monitor key performance indicators (KPIs) such as order processing times, customer satisfaction scores, and sales metrics to identify areas for improvement. Solicit feedback from customers through surveys, comment cards, or online reviews to gain insights into their experience and preferences. Use this feedback to iterate on your operations and enhance the overall customer experience at your takeaway food kiosk. By implementing these seven tips, you can optimize operations at your takeaway food kiosk in Singapore, delivering fast, convenient, and high-quality service to your customers. By embracing self-ordering technologies, leveraging online platforms, and prioritizing efficiency and hygiene, you can position your kiosk for success in the competitive F&B landscape. iMakan Apart from looking to value add F&B owners in Singapore through information sharing articles, iMakan also provides self ordering solutions such as self ordering kiosks, qr ordering, and online ordering solutions for F&B businesses. If you are looking for such self ordering solutions, WhatsApp us or click here to drop us an enquiry.