iMakan x GrabFood Integration. Benefits forF&B merchants

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iMakan x GrabFood Integration. What it is & what's in it for F&B merchants

iMakan has integrated our QR ordering system, self-ordering kiosk and GrabFood’s order and menu management into a single iMakan online portal.

What is iMakan?

iMakan looks to help F&B merchants digitalize their order taking processes with digital solutions like QR ordering and self-ordering kiosks.

Benefits of Digital Ordering

Manpower

Through digital ordering solutions, F&B merchants are able to reduce dependence on manual work, therefore lowering their manpower costs.

Larger Average Bill Size

On top of that, some of our clients have also reported an increase in average bill sizes. This could be attributed to the upselling function of iMakan’s digital menu that provides customers with add on suggestions when they place their orders.

Digital ordering solutions, especially a QR ordering system allow your customers to browse your digital menu and have a better understanding of your menu items at their own pace. This gives your customers a comfortable environment to order without the pressure of making quick decisions when an order taking staff is around, which contributes to larger orders.

Removes ordering bottlenecks

By adopting a contactless ordering system your customers do not have to wait for an order taking staff to place their orders.

With a QR ordering system, your customers scan an ordering QR code and place their orders whenever they are ready. This will allow your customers to place orders simultaneously without waiting for an order taking staff to be available, thus removing ordering bottlenecks.

With self-ordering kiosks, you are able to deploy multiple ordering kiosks to add ordering stations to your F&B outlet, thus, moving the queue faster.

Accurate order management

As orders are sent digitally to your POS system which then itemizes the orders and sends order items to each kitchen section’s respective kitchen printers. By digitalizing ordering and order management, your F&B business is able to achieve 100% order accuracy.

GrabFood Integration with iMakan

Why GrabFood

After gathering feedback from our F&B clients, GrabFood came up as the most widely adopted online food delivery platform and contributes to the highest amount of online food orders that our F&B clients receive.

Hence, the iMakan prioritized GrabFood as the first online food delivery platform to kick start our integration with various food delivery platforms in Singapore.

How does the iMakan x GrabFood integration work?

Order management

When orders come in from the GrabFood platform, they will be sent to your POS system and your iMakan order management device. Your POS system will automatically itemize orders and fire them to the respective kitchen sections.

This eliminates the need for your staff to re-enter orders from the GrabFood order management device into the POS system, which is a manual process susceptible to human error.

Menu Management

With iMakan’s integration to GrabFood, you are able to manage your QR ordering system, self-ordering kiosk and GrabFood menu through a single portal. This means that updating your menu across all digital ordering platforms to include new dishes, set menus or promotions can be done from a single online portal and your digital menus across all platforms will be instantly updated.

If you are interested in getting iMakan digital ordering solutions with GrabFood integration, click on this link to speak with our solution consultants today.

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7 Tips to Optimize Operations at Your Takeaway Food Kiosk in Singapore

By Liang Wei Liaw • 09 May, 2024

Takeaway food kiosks in Singapore generally serve the demographics of Singaporeans that are looking for quick, convenient and tasty meal options. Hence, optimizing operations at your takeaway food kiosk is essential for delivering exceptional service and maximizing profitability. With the increasing demand for quick and convenient dining options, implementing strategies to streamline processes and enhance efficiency can set your kiosk apart from the competition. Here are seven tips to help you optimize operations at your takeaway food kiosk in Singapore, leveraging self-ordering technologies and online platforms to meet customer demands and drive success. Embrace Self-Ordering Solutions Invest in self-ordering kiosks or QR code ordering systems to empower customers to place their orders independently. By offering self-service options, you can reduce wait times, minimize order errors, and improve overall efficiency at your kiosk. Emphasize user-friendly interfaces and intuitive navigation to ensure a seamless ordering experience for customers. Implement Online Ordering Platforms Extend your reach and cater to digital-savvy customers by implementing online ordering platforms for takeaway and delivery. Utilize mobile apps or web-based ordering systems to enable customers to place orders remotely and schedule pickup times at your kiosk. Provide incentives such as exclusive discounts or loyalty rewards for online orders to encourage adoption and drive sales. Optimize Menu Selection and Layout Streamline your menu selection to focus on popular and high-margin items, reducing complexity and speeding up order processing. Organize your menu layout logically, grouping similar items together and highlighting best-sellers or promotional offerings. Utilize digital menu boards or signage to display menu options clearly and attractively, guiding customers towards their desired selections. Invest in Efficient Kitchen Equipment Equip your takeaway food kiosk with efficient kitchen equipment and tools to expedite food preparation and assembly. Invest in high-quality appliances, such as commercial-grade grills, fryers, and ovens, to ensure consistent quality and timely service. Implement workflow optimizations and station layouts to minimize bottlenecks and optimize throughput during peak hours. Streamline Order Fulfillment Processes Develop streamlined order fulfillment processes to ensure orders are prepared and delivered promptly. Implement order tracking systems or digital ticketing solutions to monitor order status in real-time and prioritize tasks accordingly. Train your staff to work efficiently and communicate effectively to minimize wait times and maintain customer satisfaction. Prioritize Hygiene and Safety Measures Uphold stringent hygiene and safety protocols to ensure a clean and safe environment for both customers and staff. Implement regular cleaning and sanitation routines for all surfaces, equipment, and utensils to minimize the risk of contamination. Provide hand sanitizer stations and encourage proper hand hygiene practices among your team members. Monitor Performance and Seek Feedback Continuously monitor key performance indicators (KPIs) such as order processing times, customer satisfaction scores, and sales metrics to identify areas for improvement. Solicit feedback from customers through surveys, comment cards, or online reviews to gain insights into their experience and preferences. Use this feedback to iterate on your operations and enhance the overall customer experience at your takeaway food kiosk. By implementing these seven tips, you can optimize operations at your takeaway food kiosk in Singapore, delivering fast, convenient, and high-quality service to your customers. By embracing self-ordering technologies, leveraging online platforms, and prioritizing efficiency and hygiene, you can position your kiosk for success in the competitive F&B landscape. iMakan Apart from looking to value add F&B owners in Singapore through information sharing articles, iMakan also provides self ordering solutions such as self ordering kiosks, qr ordering, and online ordering solutions for F&B businesses. If you are looking for such self ordering solutions, WhatsApp us or click here to drop us an enquiry.