How to push on with F&B outlet expansion amid manpower shortages

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Many F&B businesses face the issue of wanting to open up more outlets to grow their business but are usually faced with difficulty hiring more staff for the next outlets or are put off by the high manpower costs.

In this article we share some tip on how to push on with F&B outlet expansion amid manpower shortages

Use self ordering solutions
Be open to hiring part timers
Partner with other organisations
Be creative with recruitment ads

Use self ordering solutions

Self ordering solutions such as QR ordering and self ordering kiosks are great ways to help reduce your F&B outlet’s reliance on manpower to handle customers’ orders. QR ordering allows your customers to scan an ordering QR code in your restaurant when seated, or around your takeaway F&B outlet to browse your menu and place orders without having staff to manually take orders from them.

You can further reduce manpower reliance with QR ordering at your F&B outlet by enabling online payments. This allows customers to make payment online after adding items to cart to confirm their orders.

Self ordering kiosks on the other hand, are ordering terminals that you can set up in your F&B outlets for customers to place orders and make payments on their own. While most self ordering kiosks take up quite abit of space at F&B outlets, which holds some F&B outlets may not be able to accommodate, iMakan’s self ordering kiosks come in 3 variations, regular full sized 24” Kiosks that can be wall mounted or set up with a floor stand, a counter top self ordering kiosk and a Hybrid.

A Hybrid kiosks is essentially a POS and a kiosk combined into a dual touch screen terminal that takes up no more space than a regular POS system.

Both of these solutions put ordering back into the hands of your customers to help your F&B outlet depend less on manpower.

Be open to hiring part timers

People looking for full time F&B work are hard to come by due to the long and tough working hours. On the other hand there are many people who are willing to work on a part time basis for extra cash. Hence, if your F&B business is not having luck in hiring full timers, you may want to consider hiring a number of part timers and work out a roster rotate your part timers according to your operational needs.

Make your recruitment ad interesting

With the labour shortage ongoing, hiring for F&B business is competitive. With every restaurant and F&B business posting up similar ads, hiring for similar job scopes and working hours, it all comes down to which F&B business is willing to offer a higher salary.

Besides an attractive remuneration package, you could include your F&B business’s positive working environment and opportunities for staff’s self improvement and career progression.

There are ways in which you could attract more potential candidates to apply for your F&B business’s job opening.

Getting a Self Ordering Solution

If you are looking to get a self ordering solution such as a QR ordering system or a self ordering kiosk, for your outlet, click here to schedule a FREE demo on iMakan’s self ordering solutions that have been adopted and trusted by leading F&B brands in Singapore.

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7 Tips to Optimize Operations at Your Takeaway Food Kiosk in Singapore

By Liang Wei Liaw • 09 May, 2024

Takeaway food kiosks in Singapore generally serve the demographics of Singaporeans that are looking for quick, convenient and tasty meal options. Hence, optimizing operations at your takeaway food kiosk is essential for delivering exceptional service and maximizing profitability. With the increasing demand for quick and convenient dining options, implementing strategies to streamline processes and enhance efficiency can set your kiosk apart from the competition. Here are seven tips to help you optimize operations at your takeaway food kiosk in Singapore, leveraging self-ordering technologies and online platforms to meet customer demands and drive success. Embrace Self-Ordering Solutions Invest in self-ordering kiosks or QR code ordering systems to empower customers to place their orders independently. By offering self-service options, you can reduce wait times, minimize order errors, and improve overall efficiency at your kiosk. Emphasize user-friendly interfaces and intuitive navigation to ensure a seamless ordering experience for customers. Implement Online Ordering Platforms Extend your reach and cater to digital-savvy customers by implementing online ordering platforms for takeaway and delivery. Utilize mobile apps or web-based ordering systems to enable customers to place orders remotely and schedule pickup times at your kiosk. Provide incentives such as exclusive discounts or loyalty rewards for online orders to encourage adoption and drive sales. Optimize Menu Selection and Layout Streamline your menu selection to focus on popular and high-margin items, reducing complexity and speeding up order processing. Organize your menu layout logically, grouping similar items together and highlighting best-sellers or promotional offerings. Utilize digital menu boards or signage to display menu options clearly and attractively, guiding customers towards their desired selections. Invest in Efficient Kitchen Equipment Equip your takeaway food kiosk with efficient kitchen equipment and tools to expedite food preparation and assembly. Invest in high-quality appliances, such as commercial-grade grills, fryers, and ovens, to ensure consistent quality and timely service. Implement workflow optimizations and station layouts to minimize bottlenecks and optimize throughput during peak hours. Streamline Order Fulfillment Processes Develop streamlined order fulfillment processes to ensure orders are prepared and delivered promptly. Implement order tracking systems or digital ticketing solutions to monitor order status in real-time and prioritize tasks accordingly. Train your staff to work efficiently and communicate effectively to minimize wait times and maintain customer satisfaction. Prioritize Hygiene and Safety Measures Uphold stringent hygiene and safety protocols to ensure a clean and safe environment for both customers and staff. Implement regular cleaning and sanitation routines for all surfaces, equipment, and utensils to minimize the risk of contamination. Provide hand sanitizer stations and encourage proper hand hygiene practices among your team members. Monitor Performance and Seek Feedback Continuously monitor key performance indicators (KPIs) such as order processing times, customer satisfaction scores, and sales metrics to identify areas for improvement. Solicit feedback from customers through surveys, comment cards, or online reviews to gain insights into their experience and preferences. Use this feedback to iterate on your operations and enhance the overall customer experience at your takeaway food kiosk. By implementing these seven tips, you can optimize operations at your takeaway food kiosk in Singapore, delivering fast, convenient, and high-quality service to your customers. By embracing self-ordering technologies, leveraging online platforms, and prioritizing efficiency and hygiene, you can position your kiosk for success in the competitive F&B landscape. iMakan Apart from looking to value add F&B owners in Singapore through information sharing articles, iMakan also provides self ordering solutions such as self ordering kiosks, qr ordering, and online ordering solutions for F&B businesses. If you are looking for such self ordering solutions, WhatsApp us or click here to drop us an enquiry.