How to Improve Your F&B Queue Management with QR ordering?

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Crowds have returned to F&B outlets in droves since dine in restrictions were further relaxed. Long queues outside F&B outlets have become a common sight around F&B outlets in Singapore. How should you, an F&B operator/owner, capitalize on the returning queues to increase your revenue and enhance your customer's experience? Find out how in this article.

Use QR Ordering to your advantage

QR ordering solutions allow customers to self-order digitally instead of placing their orders through a cashier.

By using QR ordering, you allow customers to pre order and collect their orders at a specific timing pre order for delivery, or order at the outlet and wait for their order numbers to be called. As such, you are placing your customers in a virtual queue.

In this article, we shall dive deeper into how QR ordering can help you better manage your queues.

Better manage safe distancing at your shop

Even as dine in regulations were relaxed, safe distancing measures are still being enforced. To better cope with this situation, many F&B operators encouraged their customers place orders digitally, making it easier for them to manage queues at their shopfront.

By doing so, the F&B operators do not need to maintain a physical queue. Their customers can place orders from anywhere and collect their orders at a specific time, or wait for their order numbers are called.

Remove ordering bottleneck

By removing the traditional physical queue, your order taking is not limited to the number of cashiers you have. Instead, your customers can send in their order simultaneously through their smartphones by scanning an ordering QR code at your shop.

With a QR ordering system, you can get your customers orders first, then place them in a virtual queue to wait for their orders to be prepared. This way, you minimize the chances of losing customers to long waiting times in the ordering queue and allow your customers have the freedom to do some shopping while waiting.

Better customer satisfaction

A QR self-ordering system helps you to free up your staff from order taking so that you can divert them to tasks that speed up order preparation to maintain high, consistent food and service standards.

A QR ordering system also enables you to be transparent with your customers about the order preparation time by letting you specify the estimated waiting time on a banner in the digital menu. Long waiting times without knowledge of the estimated waiting time almost always leads to bad customer experience.

On top of all that, by removing the physical queue and allowing your customers to self order simultaneously, you half their waiting time by doing away with the ordering queue. Hence, your customers will only have to wait for their orders to be prepared. Less waiting time equals happier customers.

Conclusion

Looking to get a QR ordering system for your F&B business? Drop us your contact information below and we will be happy to arrange a free demo session on our QR ordering system with you!

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7 Tips to Optimize Operations at Your Takeaway Food Kiosk in Singapore

By Liang Wei Liaw • 09 May, 2024

Takeaway food kiosks in Singapore generally serve the demographics of Singaporeans that are looking for quick, convenient and tasty meal options. Hence, optimizing operations at your takeaway food kiosk is essential for delivering exceptional service and maximizing profitability. With the increasing demand for quick and convenient dining options, implementing strategies to streamline processes and enhance efficiency can set your kiosk apart from the competition. Here are seven tips to help you optimize operations at your takeaway food kiosk in Singapore, leveraging self-ordering technologies and online platforms to meet customer demands and drive success. Embrace Self-Ordering Solutions Invest in self-ordering kiosks or QR code ordering systems to empower customers to place their orders independently. By offering self-service options, you can reduce wait times, minimize order errors, and improve overall efficiency at your kiosk. Emphasize user-friendly interfaces and intuitive navigation to ensure a seamless ordering experience for customers. Implement Online Ordering Platforms Extend your reach and cater to digital-savvy customers by implementing online ordering platforms for takeaway and delivery. Utilize mobile apps or web-based ordering systems to enable customers to place orders remotely and schedule pickup times at your kiosk. Provide incentives such as exclusive discounts or loyalty rewards for online orders to encourage adoption and drive sales. Optimize Menu Selection and Layout Streamline your menu selection to focus on popular and high-margin items, reducing complexity and speeding up order processing. Organize your menu layout logically, grouping similar items together and highlighting best-sellers or promotional offerings. Utilize digital menu boards or signage to display menu options clearly and attractively, guiding customers towards their desired selections. Invest in Efficient Kitchen Equipment Equip your takeaway food kiosk with efficient kitchen equipment and tools to expedite food preparation and assembly. Invest in high-quality appliances, such as commercial-grade grills, fryers, and ovens, to ensure consistent quality and timely service. Implement workflow optimizations and station layouts to minimize bottlenecks and optimize throughput during peak hours. Streamline Order Fulfillment Processes Develop streamlined order fulfillment processes to ensure orders are prepared and delivered promptly. Implement order tracking systems or digital ticketing solutions to monitor order status in real-time and prioritize tasks accordingly. Train your staff to work efficiently and communicate effectively to minimize wait times and maintain customer satisfaction. Prioritize Hygiene and Safety Measures Uphold stringent hygiene and safety protocols to ensure a clean and safe environment for both customers and staff. Implement regular cleaning and sanitation routines for all surfaces, equipment, and utensils to minimize the risk of contamination. Provide hand sanitizer stations and encourage proper hand hygiene practices among your team members. Monitor Performance and Seek Feedback Continuously monitor key performance indicators (KPIs) such as order processing times, customer satisfaction scores, and sales metrics to identify areas for improvement. Solicit feedback from customers through surveys, comment cards, or online reviews to gain insights into their experience and preferences. Use this feedback to iterate on your operations and enhance the overall customer experience at your takeaway food kiosk. By implementing these seven tips, you can optimize operations at your takeaway food kiosk in Singapore, delivering fast, convenient, and high-quality service to your customers. By embracing self-ordering technologies, leveraging online platforms, and prioritizing efficiency and hygiene, you can position your kiosk for success in the competitive F&B landscape. iMakan Apart from looking to value add F&B owners in Singapore through information sharing articles, iMakan also provides self ordering solutions such as self ordering kiosks, qr ordering, and online ordering solutions for F&B businesses. If you are looking for such self ordering solutions, WhatsApp us or click here to drop us an enquiry.