3 Trends to Look Out For in 2021

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The Covid 19 pandemic has been tough on the F&B industry and has pushed F&B business owners to adapt to the tough times and this has given rising trends. It is more important than ever for F&B business owners to keep up with these trends as they will give rise to new market opportunities and customer expectations.

Here are 3 F&B market trends you should keep a lookout for.

Cloud Kitchen

Cloud kitchen or ghost kitchen’s rise to popularity can be attributed to the popularity of food delivery platforms among consumers. Cloud kitchens are a viable option for F&B owners who are looking to expand while keeping their costs low amid the ongoing uncertainty.

Operating entirely from the back end brings down overheads, enabling F&B owners to shift their focus to sourcing for quality ingredients to improve their food quality for a better customer experience. F&B owners can also operate multiple brands from their cloud kitchen using the same kitchen setup, moving away from the traditional F&B business model of one shop for one brand.

Contactless Dining

Covid 19 has made hygiene a top priority for consumers when they are dining out. Many restaurant owners have made the shift to contactless QR ordering where customers scan a QR code with their smartphones to browse your digital menu and place orders. This saves restaurant service staff the hassle of sanitizing physical menus after every use.

Adopting a contactless QR ordering system brings about many benefits apart from hygiene. Here are a few examples.

Appetizing images and descriptions of your food can be attached to each dish, educating customers on your menu and attracting them to order more, or try a new dish.
Handle high order volumes simultaneously without having to increase your operational costs. QR ordering helps restaurant owners to break free from the cycle of hiring more to handle more customers, thus increasing the restaurant’s profitability.
Contactless QR ordering also helps generate additional revenue by allowing restaurant owners to set up add on suggestions that will automatically pop up when customers place their orders. This will safeguard a restaurant owner’s revenue as upselling opportunities will never be missed.

The most important thing to realise all the benefits listed above is that the QR ordering system you choose must be easy to use and doesn’t require app downloads to encourage customers to self order.

Online Ordering for Delivery or Self Pick Up

During the circuit breaker, customers were not allowed to dine out at restaurants or F&B outlets, hence, consumers turned to order food online for self pick up or have it delivered to their homes. Online food ordering which was already popular among consumers, became even more widely used with the convenience it offers. Even after the circuit breaker had ended, many consumers are still ordering their food online instead of dining out or cooking at home.

F&B business owners should capitalize on this market opportunity by adopting a reliable, easy to use online ordering system to boost revenue. F&B business owners can also use online food ordering systems to receive orders from customers for their cloud or ghost kitchens, making the online food ordering system a must-have asset for restaurants and F&B businesses.

Tap onto the new market opportunities through online ordering

Digitalization of the F&B industry is speeding up rapidly amid the pandemic. Hence, having the right tools to adapt to the new business environment is crucial for your business. Did you realize that most of the new and upcoming trends which present new opportunities are made possible with digital and online food ordering?

If you are interested in getting an online food ordering system, QR ordering system or even a self ordering kiosk for your F&B business, do drop us your contact details below and we will be happy to arrange a free demo session with you!

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7 Tips to Optimize Operations at Your Takeaway Food Kiosk in Singapore

By Liang Wei Liaw • 09 May, 2024

Takeaway food kiosks in Singapore generally serve the demographics of Singaporeans that are looking for quick, convenient and tasty meal options. Hence, optimizing operations at your takeaway food kiosk is essential for delivering exceptional service and maximizing profitability. With the increasing demand for quick and convenient dining options, implementing strategies to streamline processes and enhance efficiency can set your kiosk apart from the competition. Here are seven tips to help you optimize operations at your takeaway food kiosk in Singapore, leveraging self-ordering technologies and online platforms to meet customer demands and drive success. Embrace Self-Ordering Solutions Invest in self-ordering kiosks or QR code ordering systems to empower customers to place their orders independently. By offering self-service options, you can reduce wait times, minimize order errors, and improve overall efficiency at your kiosk. Emphasize user-friendly interfaces and intuitive navigation to ensure a seamless ordering experience for customers. Implement Online Ordering Platforms Extend your reach and cater to digital-savvy customers by implementing online ordering platforms for takeaway and delivery. Utilize mobile apps or web-based ordering systems to enable customers to place orders remotely and schedule pickup times at your kiosk. Provide incentives such as exclusive discounts or loyalty rewards for online orders to encourage adoption and drive sales. Optimize Menu Selection and Layout Streamline your menu selection to focus on popular and high-margin items, reducing complexity and speeding up order processing. Organize your menu layout logically, grouping similar items together and highlighting best-sellers or promotional offerings. Utilize digital menu boards or signage to display menu options clearly and attractively, guiding customers towards their desired selections. Invest in Efficient Kitchen Equipment Equip your takeaway food kiosk with efficient kitchen equipment and tools to expedite food preparation and assembly. Invest in high-quality appliances, such as commercial-grade grills, fryers, and ovens, to ensure consistent quality and timely service. Implement workflow optimizations and station layouts to minimize bottlenecks and optimize throughput during peak hours. Streamline Order Fulfillment Processes Develop streamlined order fulfillment processes to ensure orders are prepared and delivered promptly. Implement order tracking systems or digital ticketing solutions to monitor order status in real-time and prioritize tasks accordingly. Train your staff to work efficiently and communicate effectively to minimize wait times and maintain customer satisfaction. Prioritize Hygiene and Safety Measures Uphold stringent hygiene and safety protocols to ensure a clean and safe environment for both customers and staff. Implement regular cleaning and sanitation routines for all surfaces, equipment, and utensils to minimize the risk of contamination. Provide hand sanitizer stations and encourage proper hand hygiene practices among your team members. Monitor Performance and Seek Feedback Continuously monitor key performance indicators (KPIs) such as order processing times, customer satisfaction scores, and sales metrics to identify areas for improvement. Solicit feedback from customers through surveys, comment cards, or online reviews to gain insights into their experience and preferences. Use this feedback to iterate on your operations and enhance the overall customer experience at your takeaway food kiosk. By implementing these seven tips, you can optimize operations at your takeaway food kiosk in Singapore, delivering fast, convenient, and high-quality service to your customers. By embracing self-ordering technologies, leveraging online platforms, and prioritizing efficiency and hygiene, you can position your kiosk for success in the competitive F&B landscape. iMakan Apart from looking to value add F&B owners in Singapore through information sharing articles, iMakan also provides self ordering solutions such as self ordering kiosks, qr ordering, and online ordering solutions for F&B businesses. If you are looking for such self ordering solutions, WhatsApp us or click here to drop us an enquiry.