Customer Success Story: Downstairs iMakan Self Ordering Kiosk

Blog Layout

Downstairs is a local themed casual dining restaurant with decors that resembles Singapore’s HDB void decks and coffee shops, and serves food that is popular in our local “downstairs coffeeshops”.

On the other hand, Downstairs blends traditional Singaporean heritage with digital solutions to help ease its operations.

iMakan Self-ordering kiosks

To seamlessly blend the self-ordering kiosk into their traditional shop decor, they chose iMakan’s wall-hung self-ordering kiosk option instead of our floor standing and countertop self-ordering kiosks, to be mounted in payphone booths that were commonly found in Singapore in the earlier days.

By adopting iMakan’s self-ordering kiosk, Downstairs was able to reduce reliance on order taking staff by encouraging customers to self-order through the kiosks. When customers took charge of ordering, it also helped to eliminate miscommunication and human errors when order taking.

On top of that, Downstairs presets add on suggestions that would automatically prompt when customers are placing orders to increase bill sizes.

iMakan’s self-ordering kiosk has also helped Downstairs in moving towards a completely cashless operation. This could only be achieved by integrating payment terminals with their self-ordering kiosks that accepts a wide variety of cashless payment methods so that customers could pay with their preferred means, other than cash.

By completely moving away from receiving cash in their operations, Downstairs safeguards their revenue from potential fraud and makes end of day closing easier for their managers.

Conclusion

By adopting iMakan’s self-ordering kiosk, Downstairs has digitalized order taking to reduce dependency on staff to take orders, achieve the best order accuracy, increase bill sizes through automated upselling & transform into a cashless operation to prevent cash discrepancies.

If you are interested in digitalizing your F&B operations to reduce costs and improve efficiency through a self-ordering kiosk, click here to speak with our solution consultants.

< Older Post Newer Post >

7 Tips to Optimize Operations at Your Takeaway Food Kiosk in Singapore

By Liang Wei Liaw • 09 May, 2024

Takeaway food kiosks in Singapore generally serve the demographics of Singaporeans that are looking for quick, convenient and tasty meal options. Hence, optimizing operations at your takeaway food kiosk is essential for delivering exceptional service and maximizing profitability. With the increasing demand for quick and convenient dining options, implementing strategies to streamline processes and enhance efficiency can set your kiosk apart from the competition. Here are seven tips to help you optimize operations at your takeaway food kiosk in Singapore, leveraging self-ordering technologies and online platforms to meet customer demands and drive success. Embrace Self-Ordering Solutions Invest in self-ordering kiosks or QR code ordering systems to empower customers to place their orders independently. By offering self-service options, you can reduce wait times, minimize order errors, and improve overall efficiency at your kiosk. Emphasize user-friendly interfaces and intuitive navigation to ensure a seamless ordering experience for customers. Implement Online Ordering Platforms Extend your reach and cater to digital-savvy customers by implementing online ordering platforms for takeaway and delivery. Utilize mobile apps or web-based ordering systems to enable customers to place orders remotely and schedule pickup times at your kiosk. Provide incentives such as exclusive discounts or loyalty rewards for online orders to encourage adoption and drive sales. Optimize Menu Selection and Layout Streamline your menu selection to focus on popular and high-margin items, reducing complexity and speeding up order processing. Organize your menu layout logically, grouping similar items together and highlighting best-sellers or promotional offerings. Utilize digital menu boards or signage to display menu options clearly and attractively, guiding customers towards their desired selections. Invest in Efficient Kitchen Equipment Equip your takeaway food kiosk with efficient kitchen equipment and tools to expedite food preparation and assembly. Invest in high-quality appliances, such as commercial-grade grills, fryers, and ovens, to ensure consistent quality and timely service. Implement workflow optimizations and station layouts to minimize bottlenecks and optimize throughput during peak hours. Streamline Order Fulfillment Processes Develop streamlined order fulfillment processes to ensure orders are prepared and delivered promptly. Implement order tracking systems or digital ticketing solutions to monitor order status in real-time and prioritize tasks accordingly. Train your staff to work efficiently and communicate effectively to minimize wait times and maintain customer satisfaction. Prioritize Hygiene and Safety Measures Uphold stringent hygiene and safety protocols to ensure a clean and safe environment for both customers and staff. Implement regular cleaning and sanitation routines for all surfaces, equipment, and utensils to minimize the risk of contamination. Provide hand sanitizer stations and encourage proper hand hygiene practices among your team members. Monitor Performance and Seek Feedback Continuously monitor key performance indicators (KPIs) such as order processing times, customer satisfaction scores, and sales metrics to identify areas for improvement. Solicit feedback from customers through surveys, comment cards, or online reviews to gain insights into their experience and preferences. Use this feedback to iterate on your operations and enhance the overall customer experience at your takeaway food kiosk. By implementing these seven tips, you can optimize operations at your takeaway food kiosk in Singapore, delivering fast, convenient, and high-quality service to your customers. By embracing self-ordering technologies, leveraging online platforms, and prioritizing efficiency and hygiene, you can position your kiosk for success in the competitive F&B landscape. iMakan Apart from looking to value add F&B owners in Singapore through information sharing articles, iMakan also provides self ordering solutions such as self ordering kiosks, qr ordering, and online ordering solutions for F&B businesses. If you are looking for such self ordering solutions, WhatsApp us or click here to drop us an enquiry.