Singapore’s Major lifting of Covid19 Restrictions: How QR Ordering Helps your Restaurant Cope?

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26th April 2022 will be a special day for Singapore as almost all activities can be conducted with pre-Covid19 normalcy. It is expected that large groups of people will be dining out. Find out how QR ordering helps your restaurant prosper amid manpower shortages & large crowds.

Even as border measures have been relaxed, many F&B businesses find difficulty in hiring. Additionally, the high cost of manpower also flows over to their profits, hence, F&B businesses may think twice before hiring.

However, not hiring adequate manpower may translate into slow service times, slower table turnover & poor customer experience.

How QR ordering helps your restaurant?

Allows customers to self-order
Automates upselling
Pre-order in the queue
Helps customers understand your menu better
Timely menu updates

Allows customers to self-order

With QR ordering, your customers can self-order by simply scanning an ordering QR code. It allows customers to send in their orders anytime without having to wait for staff to take their orders.

This allows your restaurant to get orders from customers simultaneously to speed up the ordering process.

Your existing staff can focus on tasks that speed up service time without having to be distracted by order taking.

Automates upselling

When order taking staff are overwhelmed by large crowds during peak hours, they may not have the time, or miss out on opportunities to upsell and promote new dishes and offers.

By adopting QR ordering, you are able to preset automated suggestions and banners to pop up during and before they place their orders. This helps your restaurant automate upselling to avoid missing out on any opportunities to increase bill sizes.

Pre-order in the queue

With restrictions lifted, long queues may be returning to your restaurant. Instead of letting customers get frustrated in the queue, allow them to scan a QR code in the queue to browse your digital menu and save items to your cart.

This helps to shorten the time taken for your customers to browse through your menu and place orders at the table, which cuts down table occupancy time to boost turnover rates.

Helps customers understand your restaurant’s menu better

Often, customers may not be willing to order that extra or new dish because they do not know if it is something that they would like. A QR ordering system’s menu presents your menu to customers with high-resolution images and allows you to write up short descriptions of your dishes.

This will help your customers get a better understanding of that dish they are contemplating ordering without having to call for a service staff for help. This will also translate to a bigger bill size.

Timely menu updates

New trends come and go quickly. In order to remain competitive, your restaurant may come up with new offers and dishes. A QR ordering system’s digital menu can be instantly updated through an online portal.

This helps your restaurant push new offers and dishes out to customers on a timely basis without having to wait and pay for menu reprinting.

Get a QR ordering system for your restaurant

If you are interested to get a QR ordering solution for your restaurant, simply click here to get a demo.

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7 Tips to Optimize Operations at Your Takeaway Food Kiosk in Singapore

By Liang Wei Liaw • 09 May, 2024

Takeaway food kiosks in Singapore generally serve the demographics of Singaporeans that are looking for quick, convenient and tasty meal options. Hence, optimizing operations at your takeaway food kiosk is essential for delivering exceptional service and maximizing profitability. With the increasing demand for quick and convenient dining options, implementing strategies to streamline processes and enhance efficiency can set your kiosk apart from the competition. Here are seven tips to help you optimize operations at your takeaway food kiosk in Singapore, leveraging self-ordering technologies and online platforms to meet customer demands and drive success. Embrace Self-Ordering Solutions Invest in self-ordering kiosks or QR code ordering systems to empower customers to place their orders independently. By offering self-service options, you can reduce wait times, minimize order errors, and improve overall efficiency at your kiosk. Emphasize user-friendly interfaces and intuitive navigation to ensure a seamless ordering experience for customers. Implement Online Ordering Platforms Extend your reach and cater to digital-savvy customers by implementing online ordering platforms for takeaway and delivery. Utilize mobile apps or web-based ordering systems to enable customers to place orders remotely and schedule pickup times at your kiosk. Provide incentives such as exclusive discounts or loyalty rewards for online orders to encourage adoption and drive sales. Optimize Menu Selection and Layout Streamline your menu selection to focus on popular and high-margin items, reducing complexity and speeding up order processing. Organize your menu layout logically, grouping similar items together and highlighting best-sellers or promotional offerings. Utilize digital menu boards or signage to display menu options clearly and attractively, guiding customers towards their desired selections. Invest in Efficient Kitchen Equipment Equip your takeaway food kiosk with efficient kitchen equipment and tools to expedite food preparation and assembly. Invest in high-quality appliances, such as commercial-grade grills, fryers, and ovens, to ensure consistent quality and timely service. Implement workflow optimizations and station layouts to minimize bottlenecks and optimize throughput during peak hours. Streamline Order Fulfillment Processes Develop streamlined order fulfillment processes to ensure orders are prepared and delivered promptly. Implement order tracking systems or digital ticketing solutions to monitor order status in real-time and prioritize tasks accordingly. Train your staff to work efficiently and communicate effectively to minimize wait times and maintain customer satisfaction. Prioritize Hygiene and Safety Measures Uphold stringent hygiene and safety protocols to ensure a clean and safe environment for both customers and staff. Implement regular cleaning and sanitation routines for all surfaces, equipment, and utensils to minimize the risk of contamination. Provide hand sanitizer stations and encourage proper hand hygiene practices among your team members. Monitor Performance and Seek Feedback Continuously monitor key performance indicators (KPIs) such as order processing times, customer satisfaction scores, and sales metrics to identify areas for improvement. Solicit feedback from customers through surveys, comment cards, or online reviews to gain insights into their experience and preferences. Use this feedback to iterate on your operations and enhance the overall customer experience at your takeaway food kiosk. By implementing these seven tips, you can optimize operations at your takeaway food kiosk in Singapore, delivering fast, convenient, and high-quality service to your customers. By embracing self-ordering technologies, leveraging online platforms, and prioritizing efficiency and hygiene, you can position your kiosk for success in the competitive F&B landscape. iMakan Apart from looking to value add F&B owners in Singapore through information sharing articles, iMakan also provides self ordering solutions such as self ordering kiosks, qr ordering, and online ordering solutions for F&B businesses. If you are looking for such self ordering solutions, WhatsApp us or click here to drop us an enquiry.