%Arabica

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%Arabica

%Arabica was founded by now owner, Kenneth Shoji, on March 11, 2011. He had a mission to grow %Arabica across the world, so that young baristas can "See The World Through Coffee", which is also %Arabica's tagline.

%Arabica has since grown into a worldwide brand, known as a great place for excellent, aromatic coffee, brewed using beans from its own coffee farm in Hawaii and from around the world. With its global fame and great branding, %Arabica started attracting an ever-growing following in Singapore, across its multiple outlets.

%Arabica’s popularity in Singapore spurred them to search for new productivity-boosting technologies to help them maximize their revenue during peak periods, hence, leading them to adopt iMakan QR ordering system.

Throughout this project, our team worked hand in hand with %Arabica to understand the challenges they faced and provided solutions for them.

Challenged and solutions during %Arabica project

Due to its ever-growing popularity in Singapore, %Arabica needed a way to ease the long queues that form outside their outlets during peak hours. In order to do so, %Arabica had to get their queues moving faster for a better customer experience and to serve more customers. This is where iMakan QR ordering makes a difference.

Previously, %Arabica opened up several ordering counters to facilitate faster order taking. However, it was still not efficient enough and raised labour cost as each ordering counters were manned by staff.

iMakan solved this challenge by putting up QR codes around %Arabica’s outlets and along their queue lines for their customers to scan the QR code through their smartphones, browse the menu, and place orders. However, this did come with drawbacks, as anyone could scan the QR codes to place a “ghost order”.

To tackle this challenge, iMakan integrated with Stripe payments to enable online payments which allowed %Arabica to receive payment before the customer’s orders are sent in for preparation.

This opened the door to other possibilities such as customers pre ordering from other places and self collecting at a specific timing.

Since %Arabica successfully implemented iMakan QR ordering system, they were able to ease the ordering queue, and divert their staff from order taking to drinks preparation, which shortened serving time to improve customer satisfaction and maximize the orders they could take during peak hours to boost revenue!

Try and see for yourselves!

Head over to %Arabica to try out their variety of aromatic, freshly brewed coffee, and experience their efficiency with the help of iMakan QR ordering system.

If you are interested in getting iMakan QR ordering system for your F&B outlet, do drop us your contact details below and we will be happy to arrange a free demo with you!

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7 Tips to Optimize Operations at Your Takeaway Food Kiosk in Singapore

By Liang Wei Liaw • 09 May, 2024

Takeaway food kiosks in Singapore generally serve the demographics of Singaporeans that are looking for quick, convenient and tasty meal options. Hence, optimizing operations at your takeaway food kiosk is essential for delivering exceptional service and maximizing profitability. With the increasing demand for quick and convenient dining options, implementing strategies to streamline processes and enhance efficiency can set your kiosk apart from the competition. Here are seven tips to help you optimize operations at your takeaway food kiosk in Singapore, leveraging self-ordering technologies and online platforms to meet customer demands and drive success. Embrace Self-Ordering Solutions Invest in self-ordering kiosks or QR code ordering systems to empower customers to place their orders independently. By offering self-service options, you can reduce wait times, minimize order errors, and improve overall efficiency at your kiosk. Emphasize user-friendly interfaces and intuitive navigation to ensure a seamless ordering experience for customers. Implement Online Ordering Platforms Extend your reach and cater to digital-savvy customers by implementing online ordering platforms for takeaway and delivery. Utilize mobile apps or web-based ordering systems to enable customers to place orders remotely and schedule pickup times at your kiosk. Provide incentives such as exclusive discounts or loyalty rewards for online orders to encourage adoption and drive sales. Optimize Menu Selection and Layout Streamline your menu selection to focus on popular and high-margin items, reducing complexity and speeding up order processing. Organize your menu layout logically, grouping similar items together and highlighting best-sellers or promotional offerings. Utilize digital menu boards or signage to display menu options clearly and attractively, guiding customers towards their desired selections. Invest in Efficient Kitchen Equipment Equip your takeaway food kiosk with efficient kitchen equipment and tools to expedite food preparation and assembly. Invest in high-quality appliances, such as commercial-grade grills, fryers, and ovens, to ensure consistent quality and timely service. Implement workflow optimizations and station layouts to minimize bottlenecks and optimize throughput during peak hours. Streamline Order Fulfillment Processes Develop streamlined order fulfillment processes to ensure orders are prepared and delivered promptly. Implement order tracking systems or digital ticketing solutions to monitor order status in real-time and prioritize tasks accordingly. Train your staff to work efficiently and communicate effectively to minimize wait times and maintain customer satisfaction. Prioritize Hygiene and Safety Measures Uphold stringent hygiene and safety protocols to ensure a clean and safe environment for both customers and staff. Implement regular cleaning and sanitation routines for all surfaces, equipment, and utensils to minimize the risk of contamination. Provide hand sanitizer stations and encourage proper hand hygiene practices among your team members. Monitor Performance and Seek Feedback Continuously monitor key performance indicators (KPIs) such as order processing times, customer satisfaction scores, and sales metrics to identify areas for improvement. Solicit feedback from customers through surveys, comment cards, or online reviews to gain insights into their experience and preferences. Use this feedback to iterate on your operations and enhance the overall customer experience at your takeaway food kiosk. By implementing these seven tips, you can optimize operations at your takeaway food kiosk in Singapore, delivering fast, convenient, and high-quality service to your customers. By embracing self-ordering technologies, leveraging online platforms, and prioritizing efficiency and hygiene, you can position your kiosk for success in the competitive F&B landscape. iMakan Apart from looking to value add F&B owners in Singapore through information sharing articles, iMakan also provides self ordering solutions such as self ordering kiosks, qr ordering, and online ordering solutions for F&B businesses. If you are looking for such self ordering solutions, WhatsApp us or click here to drop us an enquiry.