QR Ordering - The future of restaurant ordering?

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digital ordering solution quick service restaurant

Changes in human behaviour after pandemics are common in human history. These changes usually prevail and shape global and domestic industries. In Singapore's F&B scene, the change is evident. Post Circuit Breaker, restaurants have opened up and people have returned to dining in. However, there is one common change among most restaurants; they have adopted QR ordering or have embedded their menu into a QR code.

To provide a safe environment for customers and returning staff during the current Covid19 pandemic, many restaurants realised that traditional menus shared by multiple customers daily are not a viable option. The virus is known to survive on surfaces for an estimated 72 hours.

What is the best way to display menus to customers without a physical menu? Use a digital one.

After embedding digital e-menus into a QR code for customers to scan and browse, many restaurants have started to consider and even implement QR ordering in their restaurants. With QR ordering, restaurants not only enable e menu browsing on customers' smartphones but also allowed customers to place orders digitally.

While reducing contact between staff and customer, and hygiene might be the main driving benefit of restaurants implementing QR ordering, many other benefits will give a restaurant's profitability and efficiency a boost.

Reduced labour cost

Going from table to table will be a thing of the past when your restaurant has deployed a QR ordering solution. Your staff can be redeployed from manual order taking to other key areas of your restaurant operations. With a QR ordering solution, you no longer need to hire more to cater to more customer orders, improving the profitability of your restaurant.

Faster table turnover & remove ordering bottleneck

QR ordering is not just limited to customers who are seated in dine-in restaurants. Ordering in the queue is also a mode available for iMakan's QR ordering solutions. By encouraging your customers to order in the queue, the time taken for customers to browse your menu and place orders will be saved. This will greatly increase your table turnover rates during peak hours, allowing you to accommodate more customers, increasing your revenue.

Handle high order volumes with accuracy

Ever had customers making a scene because of wrong orders? QR ordering eliminates the human error in the ordering process. Your customers scan a QR code and place their orders through their smartphone, which is directly sent to your POS and the respective kitchen sections for preparation.

Is QR ordering the "new normal" for restaurant ordering? I would say it is. With the productivity and operational cost savings QR ordering bring, it is only a matter of time before the most restaurants implement this solution.

If you are a proven QR ordering solution by restaurant establishment such as Swee Choon Tim Sum Restaurant, Song Fa Bak Kut Teh, etc., contact us at (+65) 6271 5788, or drop your contact details below and we will be in touch real soon!

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7 Tips to Optimize Operations at Your Takeaway Food Kiosk in Singapore

By Liang Wei Liaw • 09 May, 2024

Takeaway food kiosks in Singapore generally serve the demographics of Singaporeans that are looking for quick, convenient and tasty meal options. Hence, optimizing operations at your takeaway food kiosk is essential for delivering exceptional service and maximizing profitability. With the increasing demand for quick and convenient dining options, implementing strategies to streamline processes and enhance efficiency can set your kiosk apart from the competition. Here are seven tips to help you optimize operations at your takeaway food kiosk in Singapore, leveraging self-ordering technologies and online platforms to meet customer demands and drive success. Embrace Self-Ordering Solutions Invest in self-ordering kiosks or QR code ordering systems to empower customers to place their orders independently. By offering self-service options, you can reduce wait times, minimize order errors, and improve overall efficiency at your kiosk. Emphasize user-friendly interfaces and intuitive navigation to ensure a seamless ordering experience for customers. Implement Online Ordering Platforms Extend your reach and cater to digital-savvy customers by implementing online ordering platforms for takeaway and delivery. Utilize mobile apps or web-based ordering systems to enable customers to place orders remotely and schedule pickup times at your kiosk. Provide incentives such as exclusive discounts or loyalty rewards for online orders to encourage adoption and drive sales. Optimize Menu Selection and Layout Streamline your menu selection to focus on popular and high-margin items, reducing complexity and speeding up order processing. Organize your menu layout logically, grouping similar items together and highlighting best-sellers or promotional offerings. Utilize digital menu boards or signage to display menu options clearly and attractively, guiding customers towards their desired selections. Invest in Efficient Kitchen Equipment Equip your takeaway food kiosk with efficient kitchen equipment and tools to expedite food preparation and assembly. Invest in high-quality appliances, such as commercial-grade grills, fryers, and ovens, to ensure consistent quality and timely service. Implement workflow optimizations and station layouts to minimize bottlenecks and optimize throughput during peak hours. Streamline Order Fulfillment Processes Develop streamlined order fulfillment processes to ensure orders are prepared and delivered promptly. Implement order tracking systems or digital ticketing solutions to monitor order status in real-time and prioritize tasks accordingly. Train your staff to work efficiently and communicate effectively to minimize wait times and maintain customer satisfaction. Prioritize Hygiene and Safety Measures Uphold stringent hygiene and safety protocols to ensure a clean and safe environment for both customers and staff. Implement regular cleaning and sanitation routines for all surfaces, equipment, and utensils to minimize the risk of contamination. Provide hand sanitizer stations and encourage proper hand hygiene practices among your team members. Monitor Performance and Seek Feedback Continuously monitor key performance indicators (KPIs) such as order processing times, customer satisfaction scores, and sales metrics to identify areas for improvement. Solicit feedback from customers through surveys, comment cards, or online reviews to gain insights into their experience and preferences. Use this feedback to iterate on your operations and enhance the overall customer experience at your takeaway food kiosk. By implementing these seven tips, you can optimize operations at your takeaway food kiosk in Singapore, delivering fast, convenient, and high-quality service to your customers. By embracing self-ordering technologies, leveraging online platforms, and prioritizing efficiency and hygiene, you can position your kiosk for success in the competitive F&B landscape. iMakan Apart from looking to value add F&B owners in Singapore through information sharing articles, iMakan also provides self ordering solutions such as self ordering kiosks, qr ordering, and online ordering solutions for F&B businesses. If you are looking for such self ordering solutions, WhatsApp us or click here to drop us an enquiry.