Why Contactless QR Ordering Is so Popular in Singapore

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F&B industry leaders believe that contactless ordering will likely be popular with consumers due to the convenience it offers.

The implementation of Trace Together, where Singaporeans are required to scan a QR code to “check in” before entering shopping malls or shops for contact tracing has educated locals on the use of QR codes.

Hence, the concept of scanning a QR code to view menus and place orders have become less abstract than in the past.

This, combined with the fact that Singaporeans love speed and convenience in everything we do has played a major role in driving the use of QR ordering in restaurants further.

Customisable & Timely Updating of Menus

Consumer trends are constantly changing, especially among Singaporeans. In order to keep up with the times, your menu has to be able to be updated in a timely manner.

Regular customers will be attracted to keep coming back if your restaurant’s menu is refreshed from time to time which boosts customer loyalty, an important part of your restaurant business.

This is where contactless ordering’s digital menu comes in handy. Contactless ordering digital menus are updated through an online backend portal. As digital menus do not require reprinting, it can be updated in a timely manner through the online backend portal.

This timely update of your menu allows you to quickly launch new dishes or promotions to capitalize on new trends.

No Miscommunication

Miscommunication is inevitable when it comes manually taking orders from customers. This could be due to differences in native language or human errors.

When restaurants adopt contactless ordering, miscommunication between staff and customers are reduced to almost zero.

Customers are given full control over their own orders and your staff do no need to worry about forgetting customers’ orders or preferences. This will lead to a better customer experience.

Better Reporting

Closing restaurant operations can be a headache for restaurant managers when sums do not add up.

When your restaurant adopts contactless ordering, all orders and payments are logged online and add on a layer of security to help safeguard your revenue.

On top of that, having order details logged in an online portal that is accessible at any time. This provides you will easily accessible data to identify new trends which your restaurant could work towards to generate more revenue.

Getting a contactless ordering system

If you are keen on finding out more about ordering contactless ordering solutions for your F&B business, contact iMakan through this link to get a free demo on our QR ordering system, self ordering kiosk and online food ordering system.

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7 Tips to Optimize Operations at Your Takeaway Food Kiosk in Singapore

By Liang Wei Liaw • 09 May, 2024

Takeaway food kiosks in Singapore generally serve the demographics of Singaporeans that are looking for quick, convenient and tasty meal options. Hence, optimizing operations at your takeaway food kiosk is essential for delivering exceptional service and maximizing profitability. With the increasing demand for quick and convenient dining options, implementing strategies to streamline processes and enhance efficiency can set your kiosk apart from the competition. Here are seven tips to help you optimize operations at your takeaway food kiosk in Singapore, leveraging self-ordering technologies and online platforms to meet customer demands and drive success. Embrace Self-Ordering Solutions Invest in self-ordering kiosks or QR code ordering systems to empower customers to place their orders independently. By offering self-service options, you can reduce wait times, minimize order errors, and improve overall efficiency at your kiosk. Emphasize user-friendly interfaces and intuitive navigation to ensure a seamless ordering experience for customers. Implement Online Ordering Platforms Extend your reach and cater to digital-savvy customers by implementing online ordering platforms for takeaway and delivery. Utilize mobile apps or web-based ordering systems to enable customers to place orders remotely and schedule pickup times at your kiosk. Provide incentives such as exclusive discounts or loyalty rewards for online orders to encourage adoption and drive sales. Optimize Menu Selection and Layout Streamline your menu selection to focus on popular and high-margin items, reducing complexity and speeding up order processing. Organize your menu layout logically, grouping similar items together and highlighting best-sellers or promotional offerings. Utilize digital menu boards or signage to display menu options clearly and attractively, guiding customers towards their desired selections. Invest in Efficient Kitchen Equipment Equip your takeaway food kiosk with efficient kitchen equipment and tools to expedite food preparation and assembly. Invest in high-quality appliances, such as commercial-grade grills, fryers, and ovens, to ensure consistent quality and timely service. Implement workflow optimizations and station layouts to minimize bottlenecks and optimize throughput during peak hours. Streamline Order Fulfillment Processes Develop streamlined order fulfillment processes to ensure orders are prepared and delivered promptly. Implement order tracking systems or digital ticketing solutions to monitor order status in real-time and prioritize tasks accordingly. Train your staff to work efficiently and communicate effectively to minimize wait times and maintain customer satisfaction. Prioritize Hygiene and Safety Measures Uphold stringent hygiene and safety protocols to ensure a clean and safe environment for both customers and staff. Implement regular cleaning and sanitation routines for all surfaces, equipment, and utensils to minimize the risk of contamination. Provide hand sanitizer stations and encourage proper hand hygiene practices among your team members. Monitor Performance and Seek Feedback Continuously monitor key performance indicators (KPIs) such as order processing times, customer satisfaction scores, and sales metrics to identify areas for improvement. Solicit feedback from customers through surveys, comment cards, or online reviews to gain insights into their experience and preferences. Use this feedback to iterate on your operations and enhance the overall customer experience at your takeaway food kiosk. By implementing these seven tips, you can optimize operations at your takeaway food kiosk in Singapore, delivering fast, convenient, and high-quality service to your customers. By embracing self-ordering technologies, leveraging online platforms, and prioritizing efficiency and hygiene, you can position your kiosk for success in the competitive F&B landscape. iMakan Apart from looking to value add F&B owners in Singapore through information sharing articles, iMakan also provides self ordering solutions such as self ordering kiosks, qr ordering, and online ordering solutions for F&B businesses. If you are looking for such self ordering solutions, WhatsApp us or click here to drop us an enquiry.