Ways to implement QR Ordering for any F&B Concept

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QR ordering systems are most commonly seen in F&B outlets that offer the option to dine in. Even so, QR ordering systems are actually applicable to most, if not all F&B concepts.

What is QR ordering?

QR ordering systems are digital tools that help F&B businesses boost their productivity while lowering labour costs by providing a platform for their customers to self-order.

Contrary to table iPad ordering or self-ordering kiosks, QR ordering systems do not require heavy hardware investments. Those hardwares will incur inevitable hardware maintenance costs as wear and tear sets in.

How does QR ordering systems work?

To place an order, customers simply use their smartphones to scan a ordering QR code at your F&B outlet which directs them to your digital menu. From there, your customers browse an intuitive digital menu filled with high resolution pictures and item descriptions, helping them to better understand what your F&B business offers.

On top of that, automatic add on suggestions will help you upsell to your customers at every opportunity to increase average bill sizes.

How to implement QR ordering in your F&B concept?

Restaurants

This is where QR ordering systems are usually adopted. The labour cost savings is the main reason why QR ordering systems are well received in restaurants.

In restaurants, ordering QR codes are placed on tables for customers to scan with their smartphone and self order. The orders linked to an order management system, often a POS system. The orders are then categorised and sent to its respective kitchen sections to be printed out through a kitchen printer or displayed on a kitchen display solution.

In order to boost order security, to prevent fraudulent or “ghost” orders where orders are placed by a user that is not in store, some restaurants opt to have a dynamic QR code.

A dynamic QR code is one that changes once the customer has been billed after their meal. This prevents users who are not in your restaurant’s premises from sending, resulting result in food wastage.

Apart from in your restaurant, QR ordering can also be implemented for your queues. This allows your customers to browse your menus and save their orders to cart while in the queue. The orders will only be sent to the kitchen once your customers have been seated. This will help you increase table turnover rate by reducing the time taken for customers to browse and place order at the tables, in turn, increasing your revenue.

Cafe with dine in concept

QR ordering systems are not limited to dine first pay later restaurants. They can be seamlessly adopted by cafes that offer the option to dine in. Your customers simply scan a QR code in your cafe to browse your digital menu and place orders.

Your customers will then make payment online, or pay at the counter before the orders are sent to an order management device. The device then breaks up and forwards orders to its respective kitchen sections.

You could choose to adopt a TV numbering system which helps you manage food collection with ease. Your customers will also be updated with their order status on the TV screen under the “preparing” and “ready” sections.

Takeaway food kiosks

If takeaway is the only option for your F&B business, QR ordering system can still be adopted to save on order taking manpower, and accommodate more orders during peak hours.

Simply put up ordering QR codes around your takeaway food kiosk for customers to scan and self order through their smartphones. By doing so, your customers need not queue up to place their orders from your staff, allowing you to accept high order volumes simultaneously, thus, breaking the ordering bottleneck. On top of that, customers will receive live updates on their order status through the ordering page.

This gives your customers to freedom to shop around while waiting for their orders. Once the order is ready for collection, customers will be updated through the order confirmation page or via SMS notification.

Getting onboard QR ordering

Adopting QR ordering systems at your F&B outlets brings more benefits than just labour cost savings. Increased bill sizes and better customer experience are also benefits that iMakan’s customers have highlighted.

To enjoy similar gains in your F&B business, contact iMakan by dropping us your contact details below, and will will be in touch to arrange a free demo on our QR ordering system.

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7 Tips to Optimize Operations at Your Takeaway Food Kiosk in Singapore

By Liang Wei Liaw • 09 May, 2024

Takeaway food kiosks in Singapore generally serve the demographics of Singaporeans that are looking for quick, convenient and tasty meal options. Hence, optimizing operations at your takeaway food kiosk is essential for delivering exceptional service and maximizing profitability. With the increasing demand for quick and convenient dining options, implementing strategies to streamline processes and enhance efficiency can set your kiosk apart from the competition. Here are seven tips to help you optimize operations at your takeaway food kiosk in Singapore, leveraging self-ordering technologies and online platforms to meet customer demands and drive success. Embrace Self-Ordering Solutions Invest in self-ordering kiosks or QR code ordering systems to empower customers to place their orders independently. By offering self-service options, you can reduce wait times, minimize order errors, and improve overall efficiency at your kiosk. Emphasize user-friendly interfaces and intuitive navigation to ensure a seamless ordering experience for customers. Implement Online Ordering Platforms Extend your reach and cater to digital-savvy customers by implementing online ordering platforms for takeaway and delivery. Utilize mobile apps or web-based ordering systems to enable customers to place orders remotely and schedule pickup times at your kiosk. Provide incentives such as exclusive discounts or loyalty rewards for online orders to encourage adoption and drive sales. Optimize Menu Selection and Layout Streamline your menu selection to focus on popular and high-margin items, reducing complexity and speeding up order processing. Organize your menu layout logically, grouping similar items together and highlighting best-sellers or promotional offerings. Utilize digital menu boards or signage to display menu options clearly and attractively, guiding customers towards their desired selections. Invest in Efficient Kitchen Equipment Equip your takeaway food kiosk with efficient kitchen equipment and tools to expedite food preparation and assembly. Invest in high-quality appliances, such as commercial-grade grills, fryers, and ovens, to ensure consistent quality and timely service. Implement workflow optimizations and station layouts to minimize bottlenecks and optimize throughput during peak hours. Streamline Order Fulfillment Processes Develop streamlined order fulfillment processes to ensure orders are prepared and delivered promptly. Implement order tracking systems or digital ticketing solutions to monitor order status in real-time and prioritize tasks accordingly. Train your staff to work efficiently and communicate effectively to minimize wait times and maintain customer satisfaction. Prioritize Hygiene and Safety Measures Uphold stringent hygiene and safety protocols to ensure a clean and safe environment for both customers and staff. Implement regular cleaning and sanitation routines for all surfaces, equipment, and utensils to minimize the risk of contamination. Provide hand sanitizer stations and encourage proper hand hygiene practices among your team members. Monitor Performance and Seek Feedback Continuously monitor key performance indicators (KPIs) such as order processing times, customer satisfaction scores, and sales metrics to identify areas for improvement. Solicit feedback from customers through surveys, comment cards, or online reviews to gain insights into their experience and preferences. Use this feedback to iterate on your operations and enhance the overall customer experience at your takeaway food kiosk. By implementing these seven tips, you can optimize operations at your takeaway food kiosk in Singapore, delivering fast, convenient, and high-quality service to your customers. By embracing self-ordering technologies, leveraging online platforms, and prioritizing efficiency and hygiene, you can position your kiosk for success in the competitive F&B landscape. iMakan Apart from looking to value add F&B owners in Singapore through information sharing articles, iMakan also provides self ordering solutions such as self ordering kiosks, qr ordering, and online ordering solutions for F&B businesses. If you are looking for such self ordering solutions, WhatsApp us or click here to drop us an enquiry.