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How to deal with manpower shortage due to Covid19?

Due to Covid19, restaurant owners are facing even greater manpower challenges. According to a Business Times article, it is estimated that around 150,000 foreign F&B workers have left Singapore. With businesses resuming and the lack of people who want to work in the F&B industry, manpower shortage has become an even greater challenge.


Here are some tips for overcoming manpower challenges


Hire Part Timers


There are many students who are looking for part time jobs to earn some extra allowances or even finance their education. Rethinking your restaurant's job schedule for more flexibility will attract this talent pool as they have to juggle between work and school.


An example of this would be Jumbo Group of Restaurants, which have tapped into the part time talent pool, and even went as far as hiring part timers of suitable age and experience to successfully manage their outlets.


Tap Into The Older Workforce


Many have the perception that hiring elderly to work in their F&B restaurants will slow down their operations. However, the older generation often bring vast job experience. Moreover, with rising healthcare costs and a fitter older generation, they are more motivated to seek employment even in their late 60s to 70s.


Therefore, providing training and employment opportunities to the older generation, and matching them with job scopes based on their abilities, will give your restaurant manpower a boost. A great example would be McDonalds.


QR Ordering Systems


In the past, an increase in business leads to restaurants hiring more to handle the high order volumes. Although restaurants like these may see an increase in revenue, they may not be as profitable due to rising manpower costs. A way to break the cycle of hiring more to handle more orders, is adopting a reliable QR Ordering System.


QR Ordering Systems place ordering back into the hands of your customers, by allowing them to scan a QR code and self order through their smartphones. This removes the need for manual table to table order taking and entry, which saves manpower and order taking time, allowing you to divert your existing staffs to focus on other important aspects of your operations.


Government Grants Available to Aid Your Digitalisation Journey


Productivity Solution Grant (PSG)


As iMakan QR Ordering Systems is a PSG pre-approved solution, you will be able to enjoy 80% grant until 31/12/2020, before reverting to the original grant amount of 70%.



For more information on PSG grants, click here!


Digital Resilience Bonus (DRB)


iMakan is also a DRB pre-approved solution, which means that by using iMakan, you are one step closer to getting the $2,500 payout in category 1 of the Digital Resilience Bonus.


For more information on DRB, click here!


If you are looking to solve your manpower challenges and increase your profitability, give us a call at (+65) 6271 5788, or drop us your contact details below to schedule a free demo session today!

By Liang Wei Liaw 09 May, 2024
Takeaway food kiosks in Singapore generally serve the demographics of Singaporeans that are looking for quick, convenient and tasty meal options. Hence, optimizing operations at your takeaway food kiosk is essential for delivering exceptional service and maximizing profitability. With the increasing demand for quick and convenient dining options, implementing strategies to streamline processes and enhance efficiency can set your kiosk apart from the competition. Here are seven tips to help you optimize operations at your takeaway food kiosk in Singapore, leveraging self-ordering technologies and online platforms to meet customer demands and drive success. Embrace Self-Ordering Solutions Invest in self-ordering kiosks or QR code ordering systems to empower customers to place their orders independently. By offering self-service options, you can reduce wait times, minimize order errors, and improve overall efficiency at your kiosk. Emphasize user-friendly interfaces and intuitive navigation to ensure a seamless ordering experience for customers. Implement Online Ordering Platforms Extend your reach and cater to digital-savvy customers by implementing online ordering platforms for takeaway and delivery. Utilize mobile apps or web-based ordering systems to enable customers to place orders remotely and schedule pickup times at your kiosk. Provide incentives such as exclusive discounts or loyalty rewards for online orders to encourage adoption and drive sales. Optimize Menu Selection and Layout Streamline your menu selection to focus on popular and high-margin items, reducing complexity and speeding up order processing. Organize your menu layout logically, grouping similar items together and highlighting best-sellers or promotional offerings. Utilize digital menu boards or signage to display menu options clearly and attractively, guiding customers towards their desired selections. Invest in Efficient Kitchen Equipment Equip your takeaway food kiosk with efficient kitchen equipment and tools to expedite food preparation and assembly. Invest in high-quality appliances, such as commercial-grade grills, fryers, and ovens, to ensure consistent quality and timely service. Implement workflow optimizations and station layouts to minimize bottlenecks and optimize throughput during peak hours. Streamline Order Fulfillment Processes Develop streamlined order fulfillment processes to ensure orders are prepared and delivered promptly. Implement order tracking systems or digital ticketing solutions to monitor order status in real-time and prioritize tasks accordingly. Train your staff to work efficiently and communicate effectively to minimize wait times and maintain customer satisfaction. Prioritize Hygiene and Safety Measures Uphold stringent hygiene and safety protocols to ensure a clean and safe environment for both customers and staff. Implement regular cleaning and sanitation routines for all surfaces, equipment, and utensils to minimize the risk of contamination. Provide hand sanitizer stations and encourage proper hand hygiene practices among your team members. Monitor Performance and Seek Feedback Continuously monitor key performance indicators (KPIs) such as order processing times, customer satisfaction scores, and sales metrics to identify areas for improvement. Solicit feedback from customers through surveys, comment cards, or online reviews to gain insights into their experience and preferences. Use this feedback to iterate on your operations and enhance the overall customer experience at your takeaway food kiosk. By implementing these seven tips, you can optimize operations at your takeaway food kiosk in Singapore, delivering fast, convenient, and high-quality service to your customers. By embracing self-ordering technologies, leveraging online platforms, and prioritizing efficiency and hygiene, you can position your kiosk for success in the competitive F&B landscape. iMakan Apart from looking to value add F&B owners in Singapore through information sharing articles, iMakan also provides self ordering solutions such as self ordering kiosks, qr ordering, and online ordering solutions for F&B businesses. If you are looking for such self ordering solutions, WhatsApp us or click here to drop us an enquiry.
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