How different F&B concepts adopt Self Ordering Kiosks?

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How do different F&B concepts adopt Self Ordering Kiosks?

Self-ordering kiosks bring huge upsides to F&B businesses that adopt them. For example, elevated ordering efficiency without extra manpower spending and increased average bill sizes.

Self-ordering kiosks may have risen to popularity through fast-food chains like Mcdonald’s, hence, the common assumption is that self-ordering kiosks are only suitable for the fast-food concepts.

However, that is far from true. In this article, let’s discover how self-ordering kiosks can be implemented in different F&B concepts to enjoy similar benefits.

Benefits of adopting self ordering kiosks

Wondering about the benefits that self-ordering kiosks bring to your F&B business and why you should adopt them? Here is a list of benefits of adopting self-ordering kiosks:

Increased average bill sizes
Reduce customer waiting times
Increase order handling capability. Get more orders during peak hours.
Improve order handling accuracy
Save on labour costs
Keep your staff and customer safe by minimizing contact

Quick service restaurants

Casual dining restaurants, fast-food restaurant, or any F&B concept that operates on a order and pay first, dine-in later concept can be considered quick service restaurants. These restaurants often have multiple cashiers operating during peak hours to handle higher order volumes and shorten queuing time.

However, it means investing more on manpower during peak hours works against your profits. This is where self-ordering kiosks make a difference. They allow you to open up more ordering terminals to handle high order volumes accurately without hiring more.

Furthermore, high resolution images on your self-ordering kiosk’s digital menu will help your customers better understand your dishes. Add on suggestions can be automated to upsell to your customers, increasing your average bill size.

Takeaway food kiosks

Takeaway food kiosks run on a similar concept as quick service restaurants, only without the option to dine-in. Similarly, adopting self ordering kiosks at your takeaway food kiosk reduces queuing time for your customers while helping you take in more orders during peak hours without extra manpower.

Automated add on suggestions also help you increase your bill sized by upselling as your customers self order.

Dine-in restaurants

Can full service dine-in restaurant operating on a dine first pay later model benefit from self ordering kiosks? They definitely can, but from a different approach. Many full service restaurants have customers that come specifically to order takeaway.

By implementing self-ordering kiosks for your takeaway counter, you will not have to hire extra manpower, or divert staff from dine-in duties to serve takeaway customers. In this sense, self-ordering kiosks help your restaurant generate an additional stream of revenue through takeaway customers without having to expand floor space to set up a full sized takeaway section, thus keeping cost low.

Furthermore, when kiosks are not in use, the high resolution screens can be used to display appetizing images of your latest dishes, best sellers or promotions to capture the attention of passers by.

Getting a self-ordering kiosk

Interested in enjoying the benefits self ordering kiosks bring to your business? iMakan’s self-ordering kiosks are pre-approved by IMDA for government grants like the Enhanced Productivity Solution Grant (PSG). The grant subsidizes up to 80% of the cost of adopting iMakan’s self-ordering kiosks.

To learn more about iMakan’s self-ordering kiosks, simply drop your contact details below and we will be in touch with you to arrange a free demo.

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7 Tips to Optimize Operations at Your Takeaway Food Kiosk in Singapore

By Liang Wei Liaw • 09 May, 2024

Takeaway food kiosks in Singapore generally serve the demographics of Singaporeans that are looking for quick, convenient and tasty meal options. Hence, optimizing operations at your takeaway food kiosk is essential for delivering exceptional service and maximizing profitability. With the increasing demand for quick and convenient dining options, implementing strategies to streamline processes and enhance efficiency can set your kiosk apart from the competition. Here are seven tips to help you optimize operations at your takeaway food kiosk in Singapore, leveraging self-ordering technologies and online platforms to meet customer demands and drive success. Embrace Self-Ordering Solutions Invest in self-ordering kiosks or QR code ordering systems to empower customers to place their orders independently. By offering self-service options, you can reduce wait times, minimize order errors, and improve overall efficiency at your kiosk. Emphasize user-friendly interfaces and intuitive navigation to ensure a seamless ordering experience for customers. Implement Online Ordering Platforms Extend your reach and cater to digital-savvy customers by implementing online ordering platforms for takeaway and delivery. Utilize mobile apps or web-based ordering systems to enable customers to place orders remotely and schedule pickup times at your kiosk. Provide incentives such as exclusive discounts or loyalty rewards for online orders to encourage adoption and drive sales. Optimize Menu Selection and Layout Streamline your menu selection to focus on popular and high-margin items, reducing complexity and speeding up order processing. Organize your menu layout logically, grouping similar items together and highlighting best-sellers or promotional offerings. Utilize digital menu boards or signage to display menu options clearly and attractively, guiding customers towards their desired selections. Invest in Efficient Kitchen Equipment Equip your takeaway food kiosk with efficient kitchen equipment and tools to expedite food preparation and assembly. Invest in high-quality appliances, such as commercial-grade grills, fryers, and ovens, to ensure consistent quality and timely service. Implement workflow optimizations and station layouts to minimize bottlenecks and optimize throughput during peak hours. Streamline Order Fulfillment Processes Develop streamlined order fulfillment processes to ensure orders are prepared and delivered promptly. Implement order tracking systems or digital ticketing solutions to monitor order status in real-time and prioritize tasks accordingly. Train your staff to work efficiently and communicate effectively to minimize wait times and maintain customer satisfaction. Prioritize Hygiene and Safety Measures Uphold stringent hygiene and safety protocols to ensure a clean and safe environment for both customers and staff. Implement regular cleaning and sanitation routines for all surfaces, equipment, and utensils to minimize the risk of contamination. Provide hand sanitizer stations and encourage proper hand hygiene practices among your team members. Monitor Performance and Seek Feedback Continuously monitor key performance indicators (KPIs) such as order processing times, customer satisfaction scores, and sales metrics to identify areas for improvement. Solicit feedback from customers through surveys, comment cards, or online reviews to gain insights into their experience and preferences. Use this feedback to iterate on your operations and enhance the overall customer experience at your takeaway food kiosk. By implementing these seven tips, you can optimize operations at your takeaway food kiosk in Singapore, delivering fast, convenient, and high-quality service to your customers. By embracing self-ordering technologies, leveraging online platforms, and prioritizing efficiency and hygiene, you can position your kiosk for success in the competitive F&B landscape. iMakan Apart from looking to value add F&B owners in Singapore through information sharing articles, iMakan also provides self ordering solutions such as self ordering kiosks, qr ordering, and online ordering solutions for F&B businesses. If you are looking for such self ordering solutions, WhatsApp us or click here to drop us an enquiry.