Getting your F&B business through COVID 19

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WHO has recently declared the Coronavirus (COVID19) as a pandemic. Due the sudden increase in numbers worldwide. Countries are also locked down.

The impact of the virus outbreak has negatively affected businesses all around the world, especially those in the frontline service sectors. This is due to a few reasons:

1) People are avoiding lunch or dinner gatherings to minimize the risk of catching the virus, resulting in a drop in dine in customers.

2) Lack of tourist means a loss of a huge demographic for an F&B business

3) Workers in other countries are not allowed to return to work due to stay home notices, or the country being on lock down.

Getting your business through the pandemic

Even though we are unable to do much about the lack of tourist, there are measures we can take to tackle the manpower shortages or lack of dine in customers.

Pre order and pick up

Businesses are not totally shut down, meaning that there are people heading to work and home. Using mobile ordering, customers are able to click on a link through your social media platforms, or scan a QR code to self order then pick up their food on the way to work or home.

This minimizes the time spent in queues waiting to order food, and your customers will not have to wait 20 - 30 minutes for food delivery.

Reducing dependency on manpower

Through self order kiosks and mobile ordering, you reduce the amount of staff needed to take orders from customers, or man the order taking terminals. The staff you have on hand can be redeployed to guide customers who are unfamiliar with self order solutions, therefore reducing your dependence on large amounts of manpower.

Not just for virus outbreaks

Mobile ordering and self order solutions are not just useful during times like these, they are also of great help during peak seasons. For example, handling high volumes of orders without increasing manpower for order taking, increasing order size through add on suggestions, creating a sense of belonging within existing staff as you redeploy them for other tasks, etc.

Get started today!

Off peak seasons are best to start clearing backlogs in your business or implementing new solutions. Get in touch with us vis phone (+65) 6271 5788 or drop us a free demo request to find out more today!

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7 Tips to Optimize Operations at Your Takeaway Food Kiosk in Singapore

By Liang Wei Liaw • 09 May, 2024

Takeaway food kiosks in Singapore generally serve the demographics of Singaporeans that are looking for quick, convenient and tasty meal options. Hence, optimizing operations at your takeaway food kiosk is essential for delivering exceptional service and maximizing profitability. With the increasing demand for quick and convenient dining options, implementing strategies to streamline processes and enhance efficiency can set your kiosk apart from the competition. Here are seven tips to help you optimize operations at your takeaway food kiosk in Singapore, leveraging self-ordering technologies and online platforms to meet customer demands and drive success. Embrace Self-Ordering Solutions Invest in self-ordering kiosks or QR code ordering systems to empower customers to place their orders independently. By offering self-service options, you can reduce wait times, minimize order errors, and improve overall efficiency at your kiosk. Emphasize user-friendly interfaces and intuitive navigation to ensure a seamless ordering experience for customers. Implement Online Ordering Platforms Extend your reach and cater to digital-savvy customers by implementing online ordering platforms for takeaway and delivery. Utilize mobile apps or web-based ordering systems to enable customers to place orders remotely and schedule pickup times at your kiosk. Provide incentives such as exclusive discounts or loyalty rewards for online orders to encourage adoption and drive sales. Optimize Menu Selection and Layout Streamline your menu selection to focus on popular and high-margin items, reducing complexity and speeding up order processing. Organize your menu layout logically, grouping similar items together and highlighting best-sellers or promotional offerings. Utilize digital menu boards or signage to display menu options clearly and attractively, guiding customers towards their desired selections. Invest in Efficient Kitchen Equipment Equip your takeaway food kiosk with efficient kitchen equipment and tools to expedite food preparation and assembly. Invest in high-quality appliances, such as commercial-grade grills, fryers, and ovens, to ensure consistent quality and timely service. Implement workflow optimizations and station layouts to minimize bottlenecks and optimize throughput during peak hours. Streamline Order Fulfillment Processes Develop streamlined order fulfillment processes to ensure orders are prepared and delivered promptly. Implement order tracking systems or digital ticketing solutions to monitor order status in real-time and prioritize tasks accordingly. Train your staff to work efficiently and communicate effectively to minimize wait times and maintain customer satisfaction. Prioritize Hygiene and Safety Measures Uphold stringent hygiene and safety protocols to ensure a clean and safe environment for both customers and staff. Implement regular cleaning and sanitation routines for all surfaces, equipment, and utensils to minimize the risk of contamination. Provide hand sanitizer stations and encourage proper hand hygiene practices among your team members. Monitor Performance and Seek Feedback Continuously monitor key performance indicators (KPIs) such as order processing times, customer satisfaction scores, and sales metrics to identify areas for improvement. Solicit feedback from customers through surveys, comment cards, or online reviews to gain insights into their experience and preferences. Use this feedback to iterate on your operations and enhance the overall customer experience at your takeaway food kiosk. By implementing these seven tips, you can optimize operations at your takeaway food kiosk in Singapore, delivering fast, convenient, and high-quality service to your customers. By embracing self-ordering technologies, leveraging online platforms, and prioritizing efficiency and hygiene, you can position your kiosk for success in the competitive F&B landscape. iMakan Apart from looking to value add F&B owners in Singapore through information sharing articles, iMakan also provides self ordering solutions such as self ordering kiosks, qr ordering, and online ordering solutions for F&B businesses. If you are looking for such self ordering solutions, WhatsApp us or click here to drop us an enquiry.