5 Qualities To Look Out For When Hiring A Restaurant Manager

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As a restaurant owner, you may not be able to stay in your restaurant to oversee operations all the time. Even more so if you are planning to operate multiple restaurant outlets.

Hence, hiring managers that are capable of doing so for you is important so that you can focus on other aspects of your restaurant business.

In this article, we share with you the 5 key qualities that you should look for when hiring a manager for your restaurant.

What is the job scope of a restaurant manager?

A restaurant manager is usually responsible for overseeing the back and front of house operation of a restaurant, ensuring that operations run smoothly and customers are satisfied.

Restaurant managers are also responsible for onboarding new staff, working with kitchen staff to revamp menus, monitor restaurant equipment, inventory and attend to customer’s complaints.

Lastly, working hours of restaurant managers are not any less than regular restaurant staff and may even be longer as they are usually the last to leave work.

If your restaurant adopts digital solutions like QR ordering, self ordering solutions and POS systems, it makes the restaurant manager’s job less tedious by digitalizing your restaurants ordering process. This allows them to focus more on other key aspects of restaurant operations.

5 Qualities and skills that a restaurant manager should possess

Strong leadership skills
Customer management
Able to multitask
Ability to think on their feet
Good communication skills

Strong leadership skills

A restaurant manager is responsible for leading the restaurant’s back and front of house team. Hence, having strong leadership skills and the ability to keep the team united and motivated is essential.

A good restaurant manager will have the skills to reduce the high turnover rates restaurants commonly face.

A restaurant manager that leads by example, is attentive to the team’s needs and gives clear instructions, keeping the team happy and engaged is more likely to create a highly productive work environment.

Customer management

A restaurant’s manager may be required to check on customers as they are dining from time to time, handle difficult customers and come up with solutions to many customer related issues throughout the day.

A restaurant manager coupled with a POS system or self ordering solution that has CRM capabilities is a sure fire way to boost your restaurant’s customer retention.

Able to multitask

Throughout a work day, a restaurant manager will have many tasks to handle simultaneously. For example, a restaurant manager has to maintain inventory and negotiate with the suppliers.

On top of that they may have to juggle tasks such as discussing menu changes with the kitchen staff and prepare a monthly budget plan.

So, in order to oversee a smooth operation, he or she has to be able to identify, prioritize, and handle multiple tasks at the same time.

Ability to think on their feet

During their work days, a restaurant manager may need to “firefight” problems. Since these issues are usually unexpected and never encountered before, restaurant managers have to be able to think and react quickly.

Even if restaurant managers are facing an operational nightmare, they have to ensure that the restaurant’s customers have a pleasant dining experience.

Good communication skills

On a daily basis, restaurant managers have to communicate with a diverse range of people, like service staff, kitchen staff, bosses and customers.

Having strong interpersonal skills is a must in order to ensure clear communication while maintaining healthy relationships with all stakeholders and their ground team.

If you are interested in a QR ordering system or self ordering kiosk, click here to get a free demo.

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7 Tips to Optimize Operations at Your Takeaway Food Kiosk in Singapore

By Liang Wei Liaw • 09 May, 2024

Takeaway food kiosks in Singapore generally serve the demographics of Singaporeans that are looking for quick, convenient and tasty meal options. Hence, optimizing operations at your takeaway food kiosk is essential for delivering exceptional service and maximizing profitability. With the increasing demand for quick and convenient dining options, implementing strategies to streamline processes and enhance efficiency can set your kiosk apart from the competition. Here are seven tips to help you optimize operations at your takeaway food kiosk in Singapore, leveraging self-ordering technologies and online platforms to meet customer demands and drive success. Embrace Self-Ordering Solutions Invest in self-ordering kiosks or QR code ordering systems to empower customers to place their orders independently. By offering self-service options, you can reduce wait times, minimize order errors, and improve overall efficiency at your kiosk. Emphasize user-friendly interfaces and intuitive navigation to ensure a seamless ordering experience for customers. Implement Online Ordering Platforms Extend your reach and cater to digital-savvy customers by implementing online ordering platforms for takeaway and delivery. Utilize mobile apps or web-based ordering systems to enable customers to place orders remotely and schedule pickup times at your kiosk. Provide incentives such as exclusive discounts or loyalty rewards for online orders to encourage adoption and drive sales. Optimize Menu Selection and Layout Streamline your menu selection to focus on popular and high-margin items, reducing complexity and speeding up order processing. Organize your menu layout logically, grouping similar items together and highlighting best-sellers or promotional offerings. Utilize digital menu boards or signage to display menu options clearly and attractively, guiding customers towards their desired selections. Invest in Efficient Kitchen Equipment Equip your takeaway food kiosk with efficient kitchen equipment and tools to expedite food preparation and assembly. Invest in high-quality appliances, such as commercial-grade grills, fryers, and ovens, to ensure consistent quality and timely service. Implement workflow optimizations and station layouts to minimize bottlenecks and optimize throughput during peak hours. Streamline Order Fulfillment Processes Develop streamlined order fulfillment processes to ensure orders are prepared and delivered promptly. Implement order tracking systems or digital ticketing solutions to monitor order status in real-time and prioritize tasks accordingly. Train your staff to work efficiently and communicate effectively to minimize wait times and maintain customer satisfaction. Prioritize Hygiene and Safety Measures Uphold stringent hygiene and safety protocols to ensure a clean and safe environment for both customers and staff. Implement regular cleaning and sanitation routines for all surfaces, equipment, and utensils to minimize the risk of contamination. Provide hand sanitizer stations and encourage proper hand hygiene practices among your team members. Monitor Performance and Seek Feedback Continuously monitor key performance indicators (KPIs) such as order processing times, customer satisfaction scores, and sales metrics to identify areas for improvement. Solicit feedback from customers through surveys, comment cards, or online reviews to gain insights into their experience and preferences. Use this feedback to iterate on your operations and enhance the overall customer experience at your takeaway food kiosk. By implementing these seven tips, you can optimize operations at your takeaway food kiosk in Singapore, delivering fast, convenient, and high-quality service to your customers. By embracing self-ordering technologies, leveraging online platforms, and prioritizing efficiency and hygiene, you can position your kiosk for success in the competitive F&B landscape. iMakan Apart from looking to value add F&B owners in Singapore through information sharing articles, iMakan also provides self ordering solutions such as self ordering kiosks, qr ordering, and online ordering solutions for F&B businesses. If you are looking for such self ordering solutions, WhatsApp us or click here to drop us an enquiry.