4 Game-Changing Innovations Every Restaurant Should Adopt

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F&B businesses, whether quick service restaurants, full service dine in restaurants or takeaway food kiosks, have rather complex operations which require both back and front of the house to run efficiently in sync.

With advancements in both back and front of house technologies, restaurants that adopt such solutions will reap the benefits of cost savings and increased productivity. Enabling them to continue growing in the years to come.

1. Smart Kitchen Equipments

Productivity boosting kitchen equipment like kitchen display solution, automated fryer, automated dishwashing machine, automated drinks dispenser etc., are solutions which help boost your back of the house operation efficiency and save on your manpower spending. By automating repetitive tasks in the kitchen you reduce your dependency on manpower to run a kitchen efficiently, hence, reducing spending in the long run.

These smart kitchen equipment should be easy to operate so that it can flatten your staffs' learning curve, allowing new team members to add value to the team with as little training time as possible, increasing manpower efficiency.

2. Energy Efficient Equipment

Electricity and water bills take up a substantial part of your operational costs. Hence, getting equipment that saves energy and water is essential.

On the market today, there are a wide range of fryers, steamers, griddles and convection ovens with energy-efficient heat recovery systems or boiler-less design. These items consume much less water and energy during heavy usage and on the long run. This not only saves on water consumption, but it also cuts down on electrical bills and use.

3. Cloud POS Systems

A POS system is an important piece of equipment for your restaurant as it is not only a transaction point, but also serves as a central operations control. Hence, investing in a complete robust POS system is a must.

With the increasingly digitalizing world, cloud POS systems are getting more and more popular among businesses. However, there is a common misconception that a cloud POS has to be a tablet based POS system.

A cloud POS system is any type of POS system regardless of its hardware (POS terminal, desktop, or tablet), that has its data and back end settings backed up in a cloud portal. With your POS data backed up in the cloud, it is easy to view real time business data from your restaurants and make changes to your backend settings like your menu, remotely at any time. This makes managing and scaling your restaurant much simpler and efficient.

4. Digital Ordering Solutions

Apart from optimizing back of the house operations, it is important to take care of customer-facing operations as well. Digital Ordering solutions such as QR ordering systems, self ordering kiosks and online ordering systems (pre order for self pick up or delivery) helps boost your operational efficiency, lower manpower costs and may even give your revenue a boost.

Digital ordering solutions help you remove ordering bottlenecks caused by manual order taking. Letting your customers use their own mobile devices to scan a QR code for menu browsing and order placing allows you to get their food orders simultaneously. This helps you significantly boost table turnover rates during your peak hours. The QR ordering solution even takes care of your customers' add on orders to make sure you won’t miss out potential revenue because of manpower shortage.

On top of that, a digital ordering solution allows your customers to browse through your digital menu with images attached to each dish, helping them to understand and try out dishes which appeal to them, instead of sticking to the same few dishes every time they come back.

Upselling plays an important role in increasing your revenue. By automating your upselling process through self ordering kiosks, QR ordering systems and online ordering systems, you will never miss out on a revenue boosting opportunity.

If you are interested in getting a QR ordering system, self ordering kiosk, or an online ordering system, drop us your contact details below and we will be happy to arrange a free demo with you.

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7 Tips to Optimize Operations at Your Takeaway Food Kiosk in Singapore

By Liang Wei Liaw • 09 May, 2024

Takeaway food kiosks in Singapore generally serve the demographics of Singaporeans that are looking for quick, convenient and tasty meal options. Hence, optimizing operations at your takeaway food kiosk is essential for delivering exceptional service and maximizing profitability. With the increasing demand for quick and convenient dining options, implementing strategies to streamline processes and enhance efficiency can set your kiosk apart from the competition. Here are seven tips to help you optimize operations at your takeaway food kiosk in Singapore, leveraging self-ordering technologies and online platforms to meet customer demands and drive success. Embrace Self-Ordering Solutions Invest in self-ordering kiosks or QR code ordering systems to empower customers to place their orders independently. By offering self-service options, you can reduce wait times, minimize order errors, and improve overall efficiency at your kiosk. Emphasize user-friendly interfaces and intuitive navigation to ensure a seamless ordering experience for customers. Implement Online Ordering Platforms Extend your reach and cater to digital-savvy customers by implementing online ordering platforms for takeaway and delivery. Utilize mobile apps or web-based ordering systems to enable customers to place orders remotely and schedule pickup times at your kiosk. Provide incentives such as exclusive discounts or loyalty rewards for online orders to encourage adoption and drive sales. Optimize Menu Selection and Layout Streamline your menu selection to focus on popular and high-margin items, reducing complexity and speeding up order processing. Organize your menu layout logically, grouping similar items together and highlighting best-sellers or promotional offerings. Utilize digital menu boards or signage to display menu options clearly and attractively, guiding customers towards their desired selections. Invest in Efficient Kitchen Equipment Equip your takeaway food kiosk with efficient kitchen equipment and tools to expedite food preparation and assembly. Invest in high-quality appliances, such as commercial-grade grills, fryers, and ovens, to ensure consistent quality and timely service. Implement workflow optimizations and station layouts to minimize bottlenecks and optimize throughput during peak hours. Streamline Order Fulfillment Processes Develop streamlined order fulfillment processes to ensure orders are prepared and delivered promptly. Implement order tracking systems or digital ticketing solutions to monitor order status in real-time and prioritize tasks accordingly. Train your staff to work efficiently and communicate effectively to minimize wait times and maintain customer satisfaction. Prioritize Hygiene and Safety Measures Uphold stringent hygiene and safety protocols to ensure a clean and safe environment for both customers and staff. Implement regular cleaning and sanitation routines for all surfaces, equipment, and utensils to minimize the risk of contamination. Provide hand sanitizer stations and encourage proper hand hygiene practices among your team members. Monitor Performance and Seek Feedback Continuously monitor key performance indicators (KPIs) such as order processing times, customer satisfaction scores, and sales metrics to identify areas for improvement. Solicit feedback from customers through surveys, comment cards, or online reviews to gain insights into their experience and preferences. Use this feedback to iterate on your operations and enhance the overall customer experience at your takeaway food kiosk. By implementing these seven tips, you can optimize operations at your takeaway food kiosk in Singapore, delivering fast, convenient, and high-quality service to your customers. By embracing self-ordering technologies, leveraging online platforms, and prioritizing efficiency and hygiene, you can position your kiosk for success in the competitive F&B landscape. iMakan Apart from looking to value add F&B owners in Singapore through information sharing articles, iMakan also provides self ordering solutions such as self ordering kiosks, qr ordering, and online ordering solutions for F&B businesses. If you are looking for such self ordering solutions, WhatsApp us or click here to drop us an enquiry.