3 Common Restaurant Digitalization Challenges and Solutions

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Running a modern restaurant is more than just serving great food to your customers. A modern restaurant usually involves lots of technology and heavily rely on computers and the internet to provide customers with a good level of service.

For example, many restaurants use QR ordering, self ordering kiosks, online ordering and food delivery platforms to provide a fuss free and convenient ordering experience. The orders are then sent to the restaurant POS system which then sends orders into the kitchen.

However, the challenge with relying heavily on technology as an integral part of your restaurant business is technical difficulties.

What are the most common digitalization challenges that restaurants face

Lack of Infrastructure
Customer Uptake
Maintenance

Lack of Infrastructure

While there are some restaurants that have their own IT department to manage their own tech solutions in their outlets. However, this type of resources may not be available to small F&B businesses.

For small F&B businesses looking to adopt new technologies, always do an objective analysis on how the solution would come to benefit your restaurant instead of jumping in head first in the heat of the moment, only to realise that the new solution you bought does not work out for your restaurant.

Adopting solutions that help digitalise ordering, POS systems and kitchen solutions, however, is usually worth the investment, as it forms the bulk of your restaurant operations.

Customer Uptake

After successfully adopting a solution, you have to find a way to introduce it to your customers, especially the regulars.

For example, when adopting a QR ordering system for your restaurant, your regular customers may not take to it at first as they are used to the more traditional way of placing orders with a service staff.

Hence, you will have to make it a point to use your new solution at your restaurant the primary mode of ordering. While you may experience push back at first, customers will get used to it in the long run.

Maintenance

When you have decided to get a tech upgrade for your restaurant, you may want to consider your vendor’s maintenance plan, especially after the initial warranty or covered support period that comes with the initial purchase.

This will help with any maintenance cost as your solutions experience wear and tear over the year.

Going digital with ordering

If you are looking to digitalise your restaurant with QR ordering, self ordering kiosks or online ordering solutions, click here to get a FREE demo of iMakan, a digital ordering solution provider that works with a wide clientele of F&B businesses in Singapore, providing the most easy to use, digital ordering solution with top customer support.

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7 Tips to Optimize Operations at Your Takeaway Food Kiosk in Singapore

By Liang Wei Liaw • 09 May, 2024

Takeaway food kiosks in Singapore generally serve the demographics of Singaporeans that are looking for quick, convenient and tasty meal options. Hence, optimizing operations at your takeaway food kiosk is essential for delivering exceptional service and maximizing profitability. With the increasing demand for quick and convenient dining options, implementing strategies to streamline processes and enhance efficiency can set your kiosk apart from the competition. Here are seven tips to help you optimize operations at your takeaway food kiosk in Singapore, leveraging self-ordering technologies and online platforms to meet customer demands and drive success. Embrace Self-Ordering Solutions Invest in self-ordering kiosks or QR code ordering systems to empower customers to place their orders independently. By offering self-service options, you can reduce wait times, minimize order errors, and improve overall efficiency at your kiosk. Emphasize user-friendly interfaces and intuitive navigation to ensure a seamless ordering experience for customers. Implement Online Ordering Platforms Extend your reach and cater to digital-savvy customers by implementing online ordering platforms for takeaway and delivery. Utilize mobile apps or web-based ordering systems to enable customers to place orders remotely and schedule pickup times at your kiosk. Provide incentives such as exclusive discounts or loyalty rewards for online orders to encourage adoption and drive sales. Optimize Menu Selection and Layout Streamline your menu selection to focus on popular and high-margin items, reducing complexity and speeding up order processing. Organize your menu layout logically, grouping similar items together and highlighting best-sellers or promotional offerings. Utilize digital menu boards or signage to display menu options clearly and attractively, guiding customers towards their desired selections. Invest in Efficient Kitchen Equipment Equip your takeaway food kiosk with efficient kitchen equipment and tools to expedite food preparation and assembly. Invest in high-quality appliances, such as commercial-grade grills, fryers, and ovens, to ensure consistent quality and timely service. Implement workflow optimizations and station layouts to minimize bottlenecks and optimize throughput during peak hours. Streamline Order Fulfillment Processes Develop streamlined order fulfillment processes to ensure orders are prepared and delivered promptly. Implement order tracking systems or digital ticketing solutions to monitor order status in real-time and prioritize tasks accordingly. Train your staff to work efficiently and communicate effectively to minimize wait times and maintain customer satisfaction. Prioritize Hygiene and Safety Measures Uphold stringent hygiene and safety protocols to ensure a clean and safe environment for both customers and staff. Implement regular cleaning and sanitation routines for all surfaces, equipment, and utensils to minimize the risk of contamination. Provide hand sanitizer stations and encourage proper hand hygiene practices among your team members. Monitor Performance and Seek Feedback Continuously monitor key performance indicators (KPIs) such as order processing times, customer satisfaction scores, and sales metrics to identify areas for improvement. Solicit feedback from customers through surveys, comment cards, or online reviews to gain insights into their experience and preferences. Use this feedback to iterate on your operations and enhance the overall customer experience at your takeaway food kiosk. By implementing these seven tips, you can optimize operations at your takeaway food kiosk in Singapore, delivering fast, convenient, and high-quality service to your customers. By embracing self-ordering technologies, leveraging online platforms, and prioritizing efficiency and hygiene, you can position your kiosk for success in the competitive F&B landscape. iMakan Apart from looking to value add F&B owners in Singapore through information sharing articles, iMakan also provides self ordering solutions such as self ordering kiosks, qr ordering, and online ordering solutions for F&B businesses. If you are looking for such self ordering solutions, WhatsApp us or click here to drop us an enquiry.