Should Quick Service Restaurants Use Digital Ordering?

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digital ordering solution quick service restaurant

Quick service restaurants usually have simple operations to speed up customer service. Some examples of quick service restaurants would be: Cafe, Coffee Kiosk, Bubble Tea Shops, Salad or sushi kiosk, casual dining restaurants, takeaway kiosks etc. If your F&B business has a similar concept to any of these, digital ordering solution is for you.

Why Should Quick Service Restaurants Adopt Digital Ordering Solutions?

Quick service restaurants are mostly focused on speed and quality of food and an efficient ordering process is key. Traditional ordering process involves customers queuing up to place their orders at the cashier terminals, which are costly to upkeep due to the ever-rising cost of manpower.

Your quick service restaurant can improve the ordering process efficiency and reduce manpower costs. Here’s how.

Removing ordering bottlenecks

With traditional ordering, long queues form at the bottleneck of the ordering process, ordering terminals. By using digital ordering, you can do away with ordering terminals and instead, allow your customers to place orders digitally through their smartphones in the queue or at your table.

Handle large volumes of orders at once

Using digital ordering solution, helps you get all your customers orders at once. Order taking is no longer limited to the number of ordering terminals you have.

Less manpower needed to man ordering terminals

With lesser ordering terminals, the amount of manpower you need to man these ordering terminals will be reduced. Existing staff can be re-tasked to customer-service-oriented tasks like assisting customers who need help with digital ordering.

Opens up multiple ordering touchpoints

Digital ordering is not only limited to in queue and table ordering. It can also be used for online ordering for self-pickup and delivery orders. Thus, opening up multiple ordering touchpoints, making it easier for your customers to buy from you, generating more revenue for your business.

Get started with digital ordering today

iMakan Digital Ordering Solution is a solution that gives F&B merchants the above benefits, and more. For more information. drop us a demo request below, or contact us at (+65) 6271 5788 for a free consultation.

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7 Tips to Optimize Operations at Your Takeaway Food Kiosk in Singapore

By Liang Wei Liaw • 09 May, 2024

Takeaway food kiosks in Singapore generally serve the demographics of Singaporeans that are looking for quick, convenient and tasty meal options. Hence, optimizing operations at your takeaway food kiosk is essential for delivering exceptional service and maximizing profitability. With the increasing demand for quick and convenient dining options, implementing strategies to streamline processes and enhance efficiency can set your kiosk apart from the competition. Here are seven tips to help you optimize operations at your takeaway food kiosk in Singapore, leveraging self-ordering technologies and online platforms to meet customer demands and drive success. Embrace Self-Ordering Solutions Invest in self-ordering kiosks or QR code ordering systems to empower customers to place their orders independently. By offering self-service options, you can reduce wait times, minimize order errors, and improve overall efficiency at your kiosk. Emphasize user-friendly interfaces and intuitive navigation to ensure a seamless ordering experience for customers. Implement Online Ordering Platforms Extend your reach and cater to digital-savvy customers by implementing online ordering platforms for takeaway and delivery. Utilize mobile apps or web-based ordering systems to enable customers to place orders remotely and schedule pickup times at your kiosk. Provide incentives such as exclusive discounts or loyalty rewards for online orders to encourage adoption and drive sales. Optimize Menu Selection and Layout Streamline your menu selection to focus on popular and high-margin items, reducing complexity and speeding up order processing. Organize your menu layout logically, grouping similar items together and highlighting best-sellers or promotional offerings. Utilize digital menu boards or signage to display menu options clearly and attractively, guiding customers towards their desired selections. Invest in Efficient Kitchen Equipment Equip your takeaway food kiosk with efficient kitchen equipment and tools to expedite food preparation and assembly. Invest in high-quality appliances, such as commercial-grade grills, fryers, and ovens, to ensure consistent quality and timely service. Implement workflow optimizations and station layouts to minimize bottlenecks and optimize throughput during peak hours. Streamline Order Fulfillment Processes Develop streamlined order fulfillment processes to ensure orders are prepared and delivered promptly. Implement order tracking systems or digital ticketing solutions to monitor order status in real-time and prioritize tasks accordingly. Train your staff to work efficiently and communicate effectively to minimize wait times and maintain customer satisfaction. Prioritize Hygiene and Safety Measures Uphold stringent hygiene and safety protocols to ensure a clean and safe environment for both customers and staff. Implement regular cleaning and sanitation routines for all surfaces, equipment, and utensils to minimize the risk of contamination. Provide hand sanitizer stations and encourage proper hand hygiene practices among your team members. Monitor Performance and Seek Feedback Continuously monitor key performance indicators (KPIs) such as order processing times, customer satisfaction scores, and sales metrics to identify areas for improvement. Solicit feedback from customers through surveys, comment cards, or online reviews to gain insights into their experience and preferences. Use this feedback to iterate on your operations and enhance the overall customer experience at your takeaway food kiosk. By implementing these seven tips, you can optimize operations at your takeaway food kiosk in Singapore, delivering fast, convenient, and high-quality service to your customers. By embracing self-ordering technologies, leveraging online platforms, and prioritizing efficiency and hygiene, you can position your kiosk for success in the competitive F&B landscape. iMakan Apart from looking to value add F&B owners in Singapore through information sharing articles, iMakan also provides self ordering solutions such as self ordering kiosks, qr ordering, and online ordering solutions for F&B businesses. If you are looking for such self ordering solutions, WhatsApp us or click here to drop us an enquiry.