Boost Operation Efficiency to Increase Restaurant Profits

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Increase Restaurant Profitability By Boosting Operational Efficiency

When it comes to increasing a restaurant’s profitability, most restaurant owners often look towards customer acquisition.

Hence, they spend a substantial amount of their budget on marketing.

While marketing is necessary for customer acquisition to bring in more revenue, investing in making your operations run as efficiently as possible pays dividends towards your restaurant’s profitability.

A restaurant’s operation can be broken down into 3 key areas.

Front of house operations: Ordering
Back of house operations: Order preparation
Restaurant Management operations: Inventory management, End of Day Sales closing, reporting.

In this article, we share about how you could optimize your restaurant’s operational efficiency to boost profits.

Front Of House Operation Efficiency

Traditional restaurant order taking is heavily dependent on manpower.

As a restaurant owner, you know that recruiting manpower is tough. Even if you are successful at recruitment, labour cost is high and turnover rates are high.

To bring down manpower costs, self-ordering solutions like QR ordering systems and self-ordering kiosks are popular solutions.

By allowing your staff to self-order, you reduce manpower dependence, therefore bringing down operational cost.

On top of that, self-ordering solutions help your restaurant increase order handling capability.

Multiple self ordering kiosks can be set up to reduce queueing time. QR ordering systems can be deployed where customers scan a QR code to self order whenever they are ready. Thus, breaking the ordering bottleneck.

As you know, the more orders you can receive during your peak hour will translate into more revenue.

With lower manpower cost and higher order handling capability, you reduce operational cost and boost your revenue, making your restaurant more profitable.

Back of House Operation Efficiency

Efficient order management is key when you increase your order receiving capability. Without an effective order management system, your kitchen staff will be easily overwhelmed during peak hours.

This slows down service time and reduces order accuracy.

Slower service times lead to slower table turnover or frustrated customers that may not come back.

Reduced order preparation accuracy means incurring more food wastage thus, increasing operation cost.

A great solution adopted by many restaurants is a Kitchen Display Solution (KDS), which is a tablet based kitchen.

The KDS gives your food preparation team a centralized overview of order items to prepare. This allows them to mark order items as done when prepared.

This gives your kitchen staff a systematic way of managing orders, for efficient and accurate food preparation.

Getting self-ordering solutions to boost your operation productivity

iMakan is integrated with MEGAPOS POS systems, seamlessly linking up your self-ordering solutions with your POS system and kitchen order management system.

This unlocks the full potential of adopting a self-ordering solution for your restaurant.

If you are interested in getting self-ordering solutions like QR ordering systems or self-ordering kiosks, click here to schedule a free demo of iMakan.

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7 Tips to Optimize Operations at Your Takeaway Food Kiosk in Singapore

By Liang Wei Liaw • 09 May, 2024

Takeaway food kiosks in Singapore generally serve the demographics of Singaporeans that are looking for quick, convenient and tasty meal options. Hence, optimizing operations at your takeaway food kiosk is essential for delivering exceptional service and maximizing profitability. With the increasing demand for quick and convenient dining options, implementing strategies to streamline processes and enhance efficiency can set your kiosk apart from the competition. Here are seven tips to help you optimize operations at your takeaway food kiosk in Singapore, leveraging self-ordering technologies and online platforms to meet customer demands and drive success. Embrace Self-Ordering Solutions Invest in self-ordering kiosks or QR code ordering systems to empower customers to place their orders independently. By offering self-service options, you can reduce wait times, minimize order errors, and improve overall efficiency at your kiosk. Emphasize user-friendly interfaces and intuitive navigation to ensure a seamless ordering experience for customers. Implement Online Ordering Platforms Extend your reach and cater to digital-savvy customers by implementing online ordering platforms for takeaway and delivery. Utilize mobile apps or web-based ordering systems to enable customers to place orders remotely and schedule pickup times at your kiosk. Provide incentives such as exclusive discounts or loyalty rewards for online orders to encourage adoption and drive sales. Optimize Menu Selection and Layout Streamline your menu selection to focus on popular and high-margin items, reducing complexity and speeding up order processing. Organize your menu layout logically, grouping similar items together and highlighting best-sellers or promotional offerings. Utilize digital menu boards or signage to display menu options clearly and attractively, guiding customers towards their desired selections. Invest in Efficient Kitchen Equipment Equip your takeaway food kiosk with efficient kitchen equipment and tools to expedite food preparation and assembly. Invest in high-quality appliances, such as commercial-grade grills, fryers, and ovens, to ensure consistent quality and timely service. Implement workflow optimizations and station layouts to minimize bottlenecks and optimize throughput during peak hours. Streamline Order Fulfillment Processes Develop streamlined order fulfillment processes to ensure orders are prepared and delivered promptly. Implement order tracking systems or digital ticketing solutions to monitor order status in real-time and prioritize tasks accordingly. Train your staff to work efficiently and communicate effectively to minimize wait times and maintain customer satisfaction. Prioritize Hygiene and Safety Measures Uphold stringent hygiene and safety protocols to ensure a clean and safe environment for both customers and staff. Implement regular cleaning and sanitation routines for all surfaces, equipment, and utensils to minimize the risk of contamination. Provide hand sanitizer stations and encourage proper hand hygiene practices among your team members. Monitor Performance and Seek Feedback Continuously monitor key performance indicators (KPIs) such as order processing times, customer satisfaction scores, and sales metrics to identify areas for improvement. Solicit feedback from customers through surveys, comment cards, or online reviews to gain insights into their experience and preferences. Use this feedback to iterate on your operations and enhance the overall customer experience at your takeaway food kiosk. By implementing these seven tips, you can optimize operations at your takeaway food kiosk in Singapore, delivering fast, convenient, and high-quality service to your customers. By embracing self-ordering technologies, leveraging online platforms, and prioritizing efficiency and hygiene, you can position your kiosk for success in the competitive F&B landscape. iMakan Apart from looking to value add F&B owners in Singapore through information sharing articles, iMakan also provides self ordering solutions such as self ordering kiosks, qr ordering, and online ordering solutions for F&B businesses. If you are looking for such self ordering solutions, WhatsApp us or click here to drop us an enquiry.