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How Lola's Cafe uses iMakan QR Ordering to simplify ordering in its 3 storey cafe

Lola's Cafe is a popular neighbourhood cafe that has expanded to 2 outlets in Singapore. Serving delicious food and aromatic coffee, Lola's Cafe attracts a diverse crowd of families and young to middle aged patrons all day.


Lola's Cafe adopted iMakan QR ordering to simplify the order taking and management process at their latest 3 storey Holland Village outlet without having to hire more staff.


Once customers scan a QR and self order through their phones, the orders are sent to a kitchen display which helps the kitchen staff easily communicate order preparation status orders to service staffs across the 3 storeys. When orders are prepared, service staffs will collect them from the kitchen to serve.


On top of that, LOLA’s Cafe makes it easy for their customers to signup as a member which allows them to collect & redeem points through iMakan QR Ordering. Thus, boosting overall operation efficiency and customer retention rate to achieve better profits.

By Liang Wei Liaw 16 May, 2024
In Singapore, takeaway food kiosks play a vital role in satisfying the cravings of busy customers on the go. As health consciousness continues to rise, offering healthier options at your takeaway food kiosk can not only attract a wider customer base but also contribute to the overall well-being of your patrons. Here are some essential steps to consider when introducing healthier options at your takeaway food kiosk: Conduct Market Research: Start by understanding the preferences and dietary habits of your target audience. Conduct surveys, analyze trends, and gather feedback from existing customers to identify demand for healthier options and potential menu offerings. Evaluate Current Menu Items: Review your current menu offerings and identify opportunities for incorporating healthier ingredients, cooking methods, and portion sizes. Consider replacing or modifying existing dishes to align with health-conscious consumer preferences. Collaborate with Suppliers: Partner with local suppliers and vendors to source fresh, high-quality ingredients for your healthier menu options. Explore organic produce, lean proteins, whole grains, and plant-based alternatives to add nutritional value to your offerings. Menu Development and Testing: Work with your culinary team to develop new recipes and menu items that prioritize flavor, nutrition, and presentation. Conduct taste tests and gather feedback from staff and focus groups to refine your healthier options before introducing them to customers. Highlight Nutritional Information: Clearly display nutritional information such as calorie counts, macronutrient breakdowns, and allergen warnings for your healthier menu items. Empower customers to make informed choices by providing transparent and easily accessible information. Promote Variety and Balance: Ensure that your healthier menu offers a diverse range of options to cater to different dietary preferences and restrictions. Include vegetarian, vegan, gluten-free, and low-sodium choices to accommodate the diverse needs of your customers. Marketing and Promotion: Develop a marketing strategy to promote your healthier options and create awareness among customers. Utilize signage, social media, email newsletters, and in-store promotions to highlight the availability and benefits of your new menu items. Staff Training and Education: Train your staff to effectively communicate the features and benefits of your healthier options to customers. Provide them with knowledge about ingredients, preparation methods, and nutritional values to address inquiries and offer recommendations. Monitor and Adapt: Continuously monitor sales data, customer feedback, and market trends to assess the performance of your healthier menu options. Use this information to make adjustments, introduce new offerings, and refine your strategy over time. Seek Customer Input: Encourage customer feedback and engagement to gauge satisfaction with your healthier options and identify areas for improvement. Implement surveys, comment cards, or digital feedback channels to gather insights and demonstrate your commitment to customer satisfaction. By following these steps and embracing the demand for healthier options, you can enhance the appeal of your takeaway food kiosk, attract health-conscious customers, and contribute to the promotion of healthier eating habits in Singapore's vibrant F&B scene. iMakan iMakan is the leading self ordering solution vendor in Singapore. We look to constantly value add F&B owners in Singapore through information sharing articles like these and through our self ordering solutions such as self ordering kiosks, QR ordering and online ordering. WhatsApp us or click here to drop us an enquiry!
By Liang Wei Liaw 09 May, 2024
Takeaway food kiosks in Singapore generally serve the demographics of Singaporeans that are looking for quick, convenient and tasty meal options. Hence, optimizing operations at your takeaway food kiosk is essential for delivering exceptional service and maximizing profitability. With the increasing demand for quick and convenient dining options, implementing strategies to streamline processes and enhance efficiency can set your kiosk apart from the competition. Here are seven tips to help you optimize operations at your takeaway food kiosk in Singapore, leveraging self-ordering technologies and online platforms to meet customer demands and drive success. Embrace Self-Ordering Solutions Invest in self-ordering kiosks or QR code ordering systems to empower customers to place their orders independently. By offering self-service options, you can reduce wait times, minimize order errors, and improve overall efficiency at your kiosk. Emphasize user-friendly interfaces and intuitive navigation to ensure a seamless ordering experience for customers. Implement Online Ordering Platforms Extend your reach and cater to digital-savvy customers by implementing online ordering platforms for takeaway and delivery. Utilize mobile apps or web-based ordering systems to enable customers to place orders remotely and schedule pickup times at your kiosk. Provide incentives such as exclusive discounts or loyalty rewards for online orders to encourage adoption and drive sales. Optimize Menu Selection and Layout Streamline your menu selection to focus on popular and high-margin items, reducing complexity and speeding up order processing. Organize your menu layout logically, grouping similar items together and highlighting best-sellers or promotional offerings. Utilize digital menu boards or signage to display menu options clearly and attractively, guiding customers towards their desired selections. Invest in Efficient Kitchen Equipment Equip your takeaway food kiosk with efficient kitchen equipment and tools to expedite food preparation and assembly. Invest in high-quality appliances, such as commercial-grade grills, fryers, and ovens, to ensure consistent quality and timely service. Implement workflow optimizations and station layouts to minimize bottlenecks and optimize throughput during peak hours. Streamline Order Fulfillment Processes Develop streamlined order fulfillment processes to ensure orders are prepared and delivered promptly. Implement order tracking systems or digital ticketing solutions to monitor order status in real-time and prioritize tasks accordingly. Train your staff to work efficiently and communicate effectively to minimize wait times and maintain customer satisfaction. Prioritize Hygiene and Safety Measures Uphold stringent hygiene and safety protocols to ensure a clean and safe environment for both customers and staff. Implement regular cleaning and sanitation routines for all surfaces, equipment, and utensils to minimize the risk of contamination. Provide hand sanitizer stations and encourage proper hand hygiene practices among your team members. Monitor Performance and Seek Feedback Continuously monitor key performance indicators (KPIs) such as order processing times, customer satisfaction scores, and sales metrics to identify areas for improvement. Solicit feedback from customers through surveys, comment cards, or online reviews to gain insights into their experience and preferences. Use this feedback to iterate on your operations and enhance the overall customer experience at your takeaway food kiosk. By implementing these seven tips, you can optimize operations at your takeaway food kiosk in Singapore, delivering fast, convenient, and high-quality service to your customers. By embracing self-ordering technologies, leveraging online platforms, and prioritizing efficiency and hygiene, you can position your kiosk for success in the competitive F&B landscape. iMakan Apart from looking to value add F&B owners in Singapore through information sharing articles, iMakan also provides self ordering solutions such as self ordering kiosks, qr ordering, and online ordering solutions for F&B businesses. If you are looking for such self ordering solutions, WhatsApp us or click here to drop us an enquiry.
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